• Specialist I, Process Innovation (IT)

    LG Energy Solution (Holland, MI)


    Title: Specialist I, PI

     

    Reports to: Senior Manager and Managers of PI Team

     

    LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and modules for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries!

     

    www.lgenergymi.com

    Summary:

    In this role, you will work with Process Innovation team in the business site and is responsible for managing and supervising the ongoing IT-related tasks and projects per business needs.

    Responsibilities:

    + IT support including troubleshooting, management and set-up of related hardware and software

    + Serve as the first point of contact for users seeking technical assistance over the phone or email

    + Perform troubleshooting through diagnostic techniques and pertinent questions

    + Walk the users through the problem-solving process

    + Direct unresolved issues to the next level of support personnel

    + Record events and problems and their resolution in logs

    + Follow-up and update user status and information

    + Determine the best solution based on the issue and details provided by users

    + Provide accurate information on IT products or services

    + Identify and suggest possible improvements on procedures

    + Maintain user and data security Activities

    Qualifications:

    + Bachelor's Degree in related field or experience equivelant to a degree

    + Proven experience as a help desk technician or other similar customer support role

    + Good understanding of computer systems, mobile devices and other tech products

    + Ability to diagnose and resolve basic technical issues

    + Customer oriented

    + Ability to lift, move, and set-up IT equipment up to 40 lbs while standing and/or kneeling

    + Equipment Use: Windows 7, 10, MS Office 2013, Mobile OS (Android and iOS)

    + Overtime required when necessary, including unplanned work for emergencies

    + Korean Language Preferred

    Experience:

    + 1-3+ years of experience in Information Technology, Manufacturing Systems, or related field

    + Data Analysis Projects & Production System projects experience preferred

    Skills:

    + Excellent communication skills

    + Ability to work flexible hours as needed to support entire production team and HQ