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Claims Rep. II (Liability)

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Claims Rep. II (Liability)

Salary

$79,580.80 - $129,064.00 Annually

Location

390 Robert St. N St. Paul, MN

Job Type

Full-Time

Job Number

2025-00069

Division

Regional Administration

Department

Risk Management

Opening Date

04/29/2025

Closing Date

5/12/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

WHO WE ARE

This position is eligible for a hybrid (both remote and onsite) telework arrangement. The candidate's permanent residence must be in Minnesota or Wisconsin.

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.More information about us on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx)

We are committed to supporting a diverse workforce that reflects the communities we serve.

About the Department:

Risk Managementis responsible for identifying and evaluating the Council's exposure to loss through risk control and risk financing methods. The department develops, recommends, and implements appropriate risk management strategies and programs to protect the agency from the adverse impact of loss. The department self-administers all auto liability and workers' compensation claims.

How your work would contribute to our organization and the Twin Cities region:

The Claims Representative II, (Liability), will effectively handle a balanced workload while administering claims within the Metropolitan Council's self-insured program. You will evaluate and investigate auto and general liability and property damage claims. The person in this position must be comfortable with analyzing factual evidence, facilitating negotiations, file management, applying strategy, and skilled in business writing.

What you would do in this job

+ Investigates and administers liability, no-fault, and property claims, auto and general liability claims affecting the Council; determines eligibility, administers, evaluates claims, and determines compensability.

+ Coordinates and initiates the investigation and preparation of claims. Ensures efficient processing, monitoring, and filing of claims; compiles reports of claim expenses, and claims status. Investigates and pursues subrogation/reimbursement opportunities.

+ Detects, investigates, and pursues suspected fraudulent claims.

+ Analyzes bills/reimbursements requests by reviewing supporting documentation and audits; authorizes or denies claims.

+ Investigate and adjust third-party bodily injury and property damage claims, process subrogation claims, and complete reports.

+ Confers with management and legal counsel in litigation; assembles necessary documents, evidence, and exhibits.

+ Works with consultants, attorneys, medical personnel, and claims adjusters contracted by the Council to review general liability and other claims and to gain information for claims management.

+ Assists with various projects, general requests for information, and other tasks as requested by the manager.

+ Provides work directions to the administrative support staff.

+ Performs other related duties.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience in any of the following areas: risk management, claims examination, claims administration, claims coordination/processing, claims management, property/casualty insurance management, paralegal with case management experience, AND completed education (degree field of study in risk management, accounting, business administration, insurance or related field).

+ High school diploma/GEDWITH seven (7) years of experience.

+ Associate degreeWITHfive (5) years of experience.

+ Bachelor’s degree or higher WITHthree (3) years of experience.

What additional skills and experience would be helpful in this job (desired qualifications):

+ Experience administering liability claims.

+ Experience handling property damage claims.

+ Experience working with PIP or no-fault claims.

+ Experience with risk transfer through contracts.

+ Experience supervising outside counsel for lawsuits.

+ Experience with subrogation.

+ Experience with the conciliation court.

+ Experience working with diverse populations of internal and external customers.

What knowledge, skills, and abilities you should have within the first six months on the job:

+ Knowledge of principles, practices, processes, and laws related to general liability in the State of Minnesota; federal, state, and local laws and regulations pertaining to risk management; claim adjustment, claim investigation, and claim management.

+ Basic skills with Word, Excel, Outlook, and risk management systems.

+ Ability to read, analyze, and interpret professional journals and technical procedures.

+ Ability to write reports and correspondence with strong detail orientation.

+ Ability to effectively present information and respond to questions from groups of customers or clients.

+ Skilled in persuasion in dealings with others both inside and outside of the department. (Interactions with others generally require influencing, instructing, and negotiating with individuals to gain their understanding, cooperation, and action).

+ Ability to promote an equitable, positive, and respectful work environment that values culture and diversity among all employees.

+ Ability to write business letters to internal and external customers.

What you can expect from us:

+ We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.

+ We encourage our employees to develop their skills through on-site training and tuition reimbursement.

+ We provide a competitive salary, excellent benefits, and a good work/life balance.

+ More about why you should join us! (http://metrocouncil.org/Employment/Making-A-Difference.aspx)

Additional information

Union: AFSCME Grade G

FLSA Status: Exempt

Safety Sensitive: No

Full Salary Range: $38.26- $62.05 Hourly/$79,581- $129,064 Annually

What your work environment would be:

You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.

What steps the recruitment process involves:

+ We review your minimum qualifications.

+ We rate your education and experience.

+ We conduct a structured panel interview.

+ We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety-sensitive positions only) and a background check, which verifies education and employment, and covers your driving record (if applicable to the job) and any criminal record. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety-sensitive position) and criminal background checks if the job you're applying for is safety-sensitive, is a supervisory or management job, is in the Finance, Information Services or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

+ Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

+ Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

+ Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

+ Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

+ Well@Work clinic

+ bus/rail pass valued at over $1200 per year

+ parking at many job locations

+ fitness centers at many job locations

+ Employee Assistance Program

+ extensive health and wellness programs and resources

01

Applicant Instructions: It is important thatyour application shows all relevant education and experienceyou possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding my application and supplemental questions.

+ Yes

+ No

02

How did youfirsthear about this job opening?

+ CareerForce Center

+ Community Event/Organization

+ Employee Referral

+ Facebook

+ Glassdoor

+ Indeed

+ Job Fair

+ LinkedIn

+ Metro Transit Bus Advertisement

+ Twitter

+ Website: governmentjobs.com

+ Website: metrocouncil.org

+ Website: metrotransit.org

+ Website: minnesotajobnetwork.com

+ Other

03

If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title.

04

Which of the following best describes your education and experience?

+ A Bachelor's degree or higher in business, finance, accounting or related field AND at least three (3) years of liability claims adjusting experience in an insurance company, third-party administrator, or self-insured employer.

+ Associate's Degree in business, finance, accounting or related field AND at least five (5) years of liability claims adjusting experience in an insurance company, third-party administrator, or self-insured employer.

+ High School Diploma/G.E.D., AND at least seven (7) years or more of liability claims adjusting experience in an insurance company, third-party administrator, or self-insured employer.

+ None of the above

05

Describe your experience administering Liability claims. Please be as detailed as possible in your response. If you type "See Resume" you will not receive credit for your response. If this does not apply write "N/A".

06

Describe your experience handling property damage claims. Please be as detailed as possible in your response. If you type "See Resume" you will not receive credit for your response. If this does not apply write "N/A".

07

Describe your experience working with PIP or no-fault claims. Please be as detailed as possible in your response. If you type "See Resume" you will not receive credit for your response. If this does not apply write "N/A".

08

Describe your experience with subrogation. Please be as detailed as possible in your response. If you type "See Resume" you will not receive credit for your response. If this does not apply write "N/A".

09

Describe your experience with risk transfer through contracts. Please be as detailed as possible in your response. If you type "See Resume" you will not receive credit for your response. If this does not apply write "N/A".

10

Describe your experience with the conciliation court. Please be as detailed as possible in your response. If you type "See Resume" you will not receive credit for your response. If this does not apply write "N/A".

11

Describe your experience working with colleagues or stakeholders who are very different than you (i.e. gender, race, ethnicity, religion, disability, etc.).

Required Question

Employer

Metropolitan Council

Address

390 Robert St. N.St. Paul, Minnesota, 55101

Website

https://metrocouncil.org

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