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2940-14 Trawick Road, Raleigh, NC, USA | 7014 - Raleigh NC | Hourly | 17-19 per hour | Full Time

| Three insurance plans, a 401(k) with company match, an HSA, pet insurance, nine paid holidays, and life insurance.

Customer Service Representative

Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service, support, and administration to internal and external Service Center customers. This role is responsible for reading and understanding service agreements, and digitally transcribing them into our client management software system. They will also be responsible for reviewing, processing, and entering all services rendered. This an hourly earning position that is determined based on experience.

Our administrative representatives enjoy benefits including:

+ generous time off,

+ 11 paid holidays,

+ 401(k) with company match, Roth IRA,

+ medical, dental and vision insurance,

+ high deductible HSA,

+ telemedicine,

+ disability, cancer, and accident insurance.

+ health & wellness suite

+ company-paid + additional, optional, life insurance.

ABOUT OUR FAMILY OF BRANDS

We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

You will show off your computer skills by entering and maintaining customer information in our customer relations management software (CRM). Your attention to detail will make you a natural auditor for ensuring accurate and thorough information is captured in our system. As a liaison between customers and technicians, you alert technicians of new appointments and confirm with customers of an upcoming service. With your excellent customer service skills you will administer a high volume of inbound calls. As a team player, you'll gladly support other office staff with any given assignments. Ultimately, you will be an ambassador for our commitment to creating an awesome experience in every interaction.

Minimum Qualifications:

+ Working knowledge of Microsoft Office Suite

+ High school diploma or equivalent

+ Present a professional appearance

+ Able to work a 40-hour (minimum) workweek

+ Willing to work minimal overtime as needed

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! #ArrowExterminators

We are an Equal Opportunity Employer

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.