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Overview

Technician-Specialty Pharmacy

Job Code: 22773

FLSA Status

Job Family: PHARMACY

Job Description Title: Technician-Specialty Pharmacy

Job Summary

This position is focused on providing exceptional care to patients, working closing with providers and leveraging various resources to ensure patients are getting the most out of their specialty pharmacy services. The Pharmacy Technician – Specialty Pharmacy is responsible for dispensing and packing pharmaceuticals for BSP patients under the supervision of a licensed pharmacist and in accordance with dispensing regulations and established guidelines. This team member is also responsible for supporting pharmacists to manage prior authorizations and assist patients to obtain financial assistance for their prescriptions. The individual in this position supports the BSP Director, BSP Pharmacy Staff and Clinical Pharmacists to ensure that all duties as assigned are fulfilled accordingly.

Job Responsibilities

+ Conducts the benefits investigation process, including coordination with payers to investigate and verify terms of patient coverage and out-of-pocket costs

+ Provide timely and accurate information regarding coverage and cost to patients and BSP team members

+ Initiate and manage prior authorization process for new specialty prescriptions and prospectively track expiring authorizations, obtaining renewals as needed to prevent gaps in treatment

+ Support BSP pharmacists to manage the appeals process for patients and ensure timely communication occurs

+ Understand The Centers for Medicare & Medicaid Services (CMS) regulations and billing guidelines and complete required training pursuant to BSP policies and procedures (e.g., fraud, waste, and abuse training)

+ Answer insurance and billing questions and provide feedback to management regarding contracting opportunities and process improvements

+ Obtain all necessary paperwork and financial information needed for patients seeking financial assistance

+ Conduct research on all available sources of funding and resources available for each particular BSP patient scenario

+ Responsible for daily billing operations, such as submission of claims (electronic and paper), patient statements, follow-up and resolution of nonpayment, denials, and prior authorization requests

+ Work timely to resolve urgent requests from patients, caregivers, and medical/nursing staff

+ Process new and refill prescriptions accurately, through the proper use of equipment and techniques, based on BSP policies and procedures for prescription entry and dispensing

+ Provide superb customer service when communicating with patients and when communicating with medical/nursing staff to obtain key information needed to allow for dispensation of medication

+ Monitor required areas for outdates, cleanliness, organization, and drug/supply stock levels

+ Maintain, purchase and organize inventory supply in a manner which minimizes inventory storage cost, wastage, and stock-outs

+ Ensure inventory is rotated properly, stored in appropriate conditions and location with 100% accuracy

+ Prepare medication in a manner that minimizes cost due to wastage

+ Participate in departmental process or quality improvement initiatives.

+ Understand and maintain all federal and state regulations and policies and procedures applicable to HIPAA practices and patient confidentiality

+ Document all activity and communication within designated documentation system

+ Interact with patients over the phone to coordinate prescription refill(s), specialty prescription deliveries, maintain updated billing information and patient address

+ Complete special projects as assigned by supervisor

Specifications

Experience

Description

Minimum Required: 5 years experience in outpatient pharmacy or clinic setting

Preferred/Desired

Education

Description

Minimum Required

Preferred/Desired

Training

Description

Minimum Required

Preferred/Desired

Special Skills

Description

Minimum Required

Preferred/Desired

Licensure

Description

Minimum Required: Valid Pharmacy Technician License in TN and Pharmacy Technician Certificate (CPhT)

Preferred/Desired

Reporting Relationships

Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

Reporting Relationships: No

Work Environment

Functional Demands

Label Short Description Full Description

Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart

Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)

Medium High energy level Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)

Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.

Functional Demands Rating: Sedentary

Activity Level Throughout Workday

Physical Activity Requirements – Sitting: Occasional

Physical Activity Requirements – Standing: Occasional

Physical Activity Requirements – Walking: Occasional

Physical Activity Requirements - Climbing (e.g., stairs or ladders): Occasional

Physical Activity Requirements - Carry objects: Occasional

Physical Activity Requirements - Push/Pull: Occasional

Physical Activity Requirements – Twisting: Occasional

Physical Activity Requirements – Bending: Occasional

Physical Activity Requirements - Reaching Forward: Occasional

Physical Activity Requirements - Reaching Overhead: Occasional

Physical Activity Requirements - Squat/Kneel/Crawl: Occasional

Physical Activity Requirements - Wrist position deviation: Occasional

Physical Activity Requirements - Pinching/fine motor activities: Occasional

Physical Activity Requirements - Keyboard use/repetitive motion: Occasional

Physical Activity Requirements - Taste or smell

Physical Activity Requirements - Talk or hear: Continuous

Sensory Requirements

Color Discrimination : Yes

Near Vision: Accurate

Far Vision: Accurate

Depth Perception: Minimal

Hearing: Minimal

Environmental Requirements - Blood-Borne Pathogens: Anticipated

Environmental Requirements – Chemical: Anticipated

Environmental Requirements - Airborne Communicable Diseases: Anticipated

Environmental Requirements - Extreme Temperatures: Anticipated

Environmental Requirements – Radiation: Anticipated

Environmental Requirements - Uneven Surfaces or Elevations: Anticipated

Environmental Requirements - Extreme Noise Levels: Anticipated

Environmental Requirements - Dust/Particular Matter: Anticipated

Environmental Requirements - Other

REQNUMBER: 31078