• Operations Manager

    Alpin Haus (Amsterdam, NY)


    Operations Manager

     

    Amsterdam, NY

     

    Full Time

     

    Mid Level

     

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    "EVERYONE IS FAMILY IN OUR HAUS"

    Company Vision

     

    Bringing family and friends together to have fun and create memories.

    Mission

    The Operations Manager is a key leadership position to drive efficiency, service excellence, and operational growth across the Pool and Ski division. They will oversee and optimize the service, installation, and inventory aspects of these departments and will identify opportunities for process improvement to enhance customer satisfaction.

     

    Hours: 7:00am - 5:00pm with occasional Saturdays

     

    Pay: $75,000 - $90,000/year

     

    Outcomes

     

    + Successful candidates will:

    + Direct the pool service and install processes through collaboration with the Pool/Spa on-site project manager, ensuring effective and timely communications with external service providers, vendors, and customers

    + Assist in overseeing parts and inventory, ensuring optimal stock levels and minimizing shortages and overages

    + Lead and develop teams, holding employees accountable to performance standards and facilitating smooth day-to-day operations

    + Identify opportunities to improve efficiencies in service and inventory management. For example, optimizing job routing and managing labor hours for the pool division; budgeting labor cost, lease ski sales and fitting processes for the ski shop

    + Work closely with teams to ensure timely, high-quality service to every customer

    + Set expectations, monitor performance, and support training and development initiatives

    + Collaborate with other departments to align goals and strategies

    + May occasionally travel to and represent the company at regional or national trade shows

    Supervisory Responsibilities

    This position supervises the Pool/Spa Project Manager, Parts Manager, and Service Advisor, as well as the Retail Store Managers and Buyers. Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.

    Qualifications

    + High school diploma; Associate’s or Bachelor’s degree desirable

    + 3-5 years management and operations experience in a related field (e.g., construction, logistics, retail, pool/ski, or other service industry)

    + Inventory management and parts experience

    Competencies

    + Excellent interpersonal and communication skills with ability to foster strong relationships with customers and team members

    + Strong leadership skills to inspire and lead high-performing teams

    + Ability to adjust to changing priorities through efficient and productive planning and organizing

    + High attention to detail and persistence to get things done correctly without derailing a project timeline

    Physical and Environmental Conditions

    + Talking and hearing, walking and sitting, using hands to grasp, and reaching with arms/hands, are required.

    + No exposure to adverse environmental conditions; work is performed in a typical office environment.

    + Periodic car travel between store locations is required