• Production/Installation Manager

    Bath Planet (Grand Rapids, MI)


    Production/Installation Manager

     

    Creating a fresh solution to bath remodeling, Bath Planet of West Michigan offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products

    Primary Purpose & Function

    America’s number one growing Acrylic Bath System Company, Bath Planet of West Michigan is seeking a Production Manager/Installation Manager in our West Michigan market and surrounding areas. We offer a very competitive compensation package.

    Job Responsibilities

    Experience in acrylic bath systems is a requirement.

     

    Quality Assurance experience required.

     

    Participate in Hiring & Training

     

    Review time sheets

     

    Review job duties

     

    Manage the installation team and ensure they meet their accountabilities

     

    Maintain 100% customer satisfaction and 100% Positive feedback from customers on installers

     

    Contact customers 1 week after install for satisfaction review

     

    Contact customers on a weekly basis to keep them informed of the production timeline.

     

    Plan and schedule all installations

     

    Review contracts with Sale team prior to ordering

     

    Order all products

     

    Complete permits if required

     

    Manage relationships with vendors

     

    Manage incoming products and warehouse

     

    Maintain customer folders and production in our CRM

     

    Assist Installers issues during installation

     

    Collect Installers Time sheets, Receipts for payroll

    Collect from installers completion certificates and money collected

    Maintain calendar and update with installs scheduled. (Google)

     

    Maintain calendar for installers requested off days

     

    Coordinate all warranty and service calls

     

    Review your job cost to determine recommendations for improvement

     

    Complete analysis on root cause of service calls

    Benefits Include:

    Medical, Dental, Vision Insurance

     

    Life Insurance

     

    Paid Vacation

     

    Paid Sick Time

     

    Professional Development

     

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