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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

+ The ServiceNow Global Cloud Services team is responsible for all aspects of Cloud Infrastructure through zero touch automation. We are looking for a leader to take us to the next level of Cloud infra scale, performance and reliability through innovations and automations. This is a very strategic position for our company. As a Sr. Director of Product Management, you will be in a position to hire the best team possible, lead cloud infra innovation, influence product direction, define architecture and ensure quality of product.

+ As a Sr. Director of Product Management, you will be responsible for leading a team of Product Managers in the ideation, defining, designing and development of next generation of cloud infra platform and automations. You will lead by example on solving tough technical challenges and complex business problems in a high energy, startup like environment with experienced industry leaders and with a highly collaborative team.

+ This role will require you to interface with various internal departments, understand their business needs and deliver highly reliable and easy to use solutions that enhances business efficiency. The successful candidate will have an established background in defining product and roadmap focusing on bottom-line and top-line, developing mission critical software solutions, a strong technical ability, excellent project management and communication skills, and a motivation to achieve results in a fast-paced environment.

To be successful in this role you have:

+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

+ Establish a compelling vision for the ServiceNow Cloud and provides thought leadership to all ServiceNow product lines.

+ Drive product roadmap to deliver innovation collaborating closely with different product lines and drive to a common goal.

+ Work closely with architects and engineering directors to design reliable, secure and scalable solutions while ensuring a frictionless user experience.

+ Takes a data-driven approach in defining success metrics, prioritizing requirements, and communicating plan, progress and success across a cross-functional team.

+ Drive execution and delivery by managing dependencies and plans across a breadth of different teams across ServiceNow.

+ Strong Interpersonal skills to effectively drive projects and initiatives in Cloud and products organization

+ Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.

+ Management of resources, staffing, mentoring, and leading a best-of-class engineering team.

+ Strong problem-solving, debugging skills and an aptitude for learning new technologies

+ 10-15 years of product management, engineering or relevant industry experience in high tech or strategic consulting firms

Desirable

+ Experience with cloud platforms like Amazon, OpenStack, Azure

+ Experience with ServiceNow Platform

+ Experience working with a continuous integration continuous deployment environment

+ Experience developing scalable and distributed systems with either Java/C++/C# and scripting language JavaScript/Python/Ruby/PHP/ Perl in a UNIX or Windows environment

JV20

_Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!_

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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