• Senior Product Manager

    American Arbitration Association (New York, NY)


    Senior Product Manager

     

    Date Posted:May 5, 2025

     

    The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

     

    If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected] .

    Description

    We're looking for an innovative Senior Product Manager to lead our AI-enabled alternative dispute resolution products and services. In this pivotal role, you'll drive the development, strategy, and execution of cutting-edge solutions that transform how disputes are resolved in the digital age.

     

    As a collaborative leader, you'll thrive at the intersection of technology and dispute resolution, working across Engineering, Design, Innovation, Marketing, Business Strategy, and Go-to-Market teams to deliver impactful products that meet real user needs.This is a hybrid position, located in downtown NYC, with a starting annual salary range of $156,000 – $165,000 and an annual incentive opportunity targeting 20%.

    Key Responsibilities

    Cross-Functional Leadership & Collaboration

     

    + Serve as the central liaison between multiple teams, ensuring seamless coordination

    + Partner with Innovation and R&D to transition validated concepts into scalable, market-ready products

    + Collaborate with Engineering and Design to execute user-centered product vision

    + Work with Go-to-Market teams on positioning, pricing, and launch strategies

     

    Product Strategy & Roadmap

     

    + Define and own the product vision, aligning with long-term organizational goals

    + Drive the product roadmap, balancing customer needs, business impact, and technical feasibility

    + Lead continuous iteration based on stakeholder feedback

    + Leverage AI and emerging technologies to modernize dispute resolution processes

     

    Customer-Centric Development

     

    + Conduct user research and market analysis for insights-driven strategies

    + Define and prioritize requirements based on customer feedback

    + Establish metrics to measure success and guide improvements

     

    Go-to-Market & Product Launch

     

    + Drive go-to-market strategy with relevant teams

    + Develop adoption strategies for internal and external users

    + Create feedback loops to refine messaging and positioning

    Qualifications

    Education & Experience

     

    + Bachelor's degree in Business, Computer Science, Engineering, or related field

    + 5+ years of product management experience in professional services

    + Equivalent combination of education and relevant experience will be considered

    Required Knowledge & Skills

    + Demonstrated ability to define product vision and translate into actionable roadmaps

    + Exceptional stakeholder management across diverse teams

    + Strong understanding of AI, cloud platforms, and legal tech innovations

    + Experience gathering user feedback and market insights

    + Excellent communication and presentation skills

    + Proficiency in product development methodologies (Agile, Lean)

    + Strong business acumen with understanding of revenue models and pricing strategies

    + Experience with product management tools and data analytics

     

    Core Competencies

     

    + Analytical thinking and problem-solving capabilities

    + Technical proficiency with relevant tools

    + Strong written communication skills

    + Meticulous attention to detail

    + Results-oriented approach with ability to set and achieve challenging goals

    + Collaborative mindset and partnership-building skills

    + Excellent time management and ability to handle multiple priorities

    + Adaptability to changing circumstances

    + Strategic thinking with long-term vision

    Additional Requirements

    + Ability to attend on-site meetings and training sessions

    + Reliable attendance

    + Ability to travel overnight (5% of time) to company offices, conferences, and meetings

     

    Join our team and play a key role in revolutionizing dispute resolution through innovative AI-enabled solutions. Apply today to be part of this exciting transformation!