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Position Summary...

The (USA) Sr. Manager, Business Strategy and Integration supports the consolidation and integration of Customer Engagement Services (CES) functions across Walmart segments. This role is responsible for translating enterprise strategy into operational plans, coordinating segment readiness, and managing the day-to-day progress of business integration initiatives. The Sr. Manager partners closely with cross-functional teams to assess resource alignment, operational impacts, and ensure scalable, seamless transitions that support the future-state CES model.

What you'll do...

The **(USA) Sr. Manager, Business Strategy and Integration** supports the consolidation and integration of Customer Engagement Services (CES) functions across Walmart segments. This role is responsible for translating enterprise strategy into operational plans, coordinating segment readiness, and managing the day-to-day progress of business integration initiatives. The Sr. Manager partners closely with cross-functional teams to assess resource alignment, operational impacts, and ensure scalable, seamless transitions that support the future-state CES model.

Key Responsibilities

Business Integration & Execution Support

+ Support execution of the CES integration roadmap across contact center functions and support teams

+ Coordinate resource assessments across Operations, Tech, Finance, WFM, and Learning to inform transition plans

+ Partner with Segment leaders and cross-functional SMEs to develop business readiness and migration strategies

+ Track integration milestones, risks, and interdependencies across key workstreams

+ Maintain dashboards and reports for executive updates and SteerCo materials

Segment Resource Assessment

+ Gather, analyze, and synthesize data on current-state segment resourcing, platforms, and operating models

+ Identify areas of redundancy, inefficiency, or fragmentation in existing support models

+ Contribute to future-state org design and resource recommendations aligned to strategic priorities

+ Document process and capability gaps across segments and propose solutions to enable standardization

Operational Readiness & Transition Coordination

+ Coordinate and track pre-integration activities such as org mapping, communications, training, and policy alignment

+ Partner with HR, Finance, and Legal to ensure compliant and coordinated transitions

+ Develop support documentation, knowledge transfer plans, and onboarding resources for transitioning teams

+ Monitor post-integration stabilization efforts and surface lessons learned for future transitions

Stakeholder Alignment & Communication

+ Collaborate with Director of Business Integration, Segment stakeholders, and Program teams to ensure shared understanding of timelines, scope, and responsibilities

+ Assist with the preparation of leadership briefings, business cases, and updates on value realization

+ Represent the Business Integration team in meetings with Ops, Transformation, and Tech leaders

+ Maintain detailed documentation of decisions, timelines, and change impacts

Qualifications

+ 6–8+ years of experience in business strategy, operations, transformation, or project management

+ Experience working on large-scale enterprise transitions, preferably in customer service, retail, or tech environments

+ Strong analytical and planning skills; ability to synthesize data into actionable insights

+ Familiarity with contact center operations and enterprise support functions (HR, Finance, Tech, WFM) preferred

+ Excellent written and verbal communication skills, including comfort working with executive-level audiences

+ Bachelor’s degree in Business, Strategy, Operations, or related field; MBA or advanced degree preferred

Success Profile

+ Highly organized, proactive, and detail-oriented

+ Comfortable working across matrixed teams and navigating complexity

+ Bias for structure, clarity, and scalable process design

+ Skilled at translating strategy into tactical action and driving momentum

+ Brings curiosity, flexibility, and a systems-thinking approach to problem-solving

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 4 years’ experience in retail merchandising, operations management, or related area OR 6 years’ experience in retail merchandising, operations management, or related area.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Leading cross-functional teams, Supervisory experience

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.