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Summary:

The People Service Delivery (PSD) team’s mission is to run the best people focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs. We aim to ensure employees feel heard and have the resources and support they need during the most important moments so they can do the best work of their careers. As part of PSD, the Service Intake and Transformation Team drives the seamless delivery of HR services to Meta employees through proactive planning, centralized decision making, and project governance. The Service Intake and Transformation Lead is responsible for managing large-scale transformation projects aimed at improving our business. This lead influences the direction of programs to ensure solutions are scalable and aligned to long term strategy. Working closely with leaders across People Operations, executive sponsors, and other key cross functional stakeholders, the Service Intake and Transformation Lead challenges assumptions and the status quo to improve processes, reduce barriers, and mitigate risks. This role requires the aptitude to build trust with leadership and manage communication channels across all levels of the organization. The Service Intake and Transformation Lead is an important spokesperson for sharing program vision, strategy, benefits, direction, status, and recommendations. This person does not need to have the “correct” answer to everything but, rather, quickly drive the conversation toward a productive, programmatic solution by including the right people, process, and technology. The ideal candidate will exhibit leadership, persistence, patience, attention to detail, self-motivation, and have a collaborative and positive attitude.

Required Skills:

People Service Intake and Transformation Lead Responsibilities:

1. Develop project charters and operate complex business and operational programs with little to no oversight

2. own development, organization, and execution of large, complex business/operational projects from inception to execution

3. Improve efficiency and the quality of systems and operations through designing and implementing end-to-end process frameworks, change management, and optimization initiatives

4. Manage and simplify complex business problems, leverage and analyze data to determine opportunities, drive quick decisions, and create cases for change where appropriate

5. Partner with HR Tech and vendors to identify and implement appropriate technology solutions to support business transformation

6. Oversee system integration efforts and ensure smooth transition and adoption of new technologies

7. Make appropriate tradeoffs to optimize time-to-release, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross functional stakeholders

8. Exercise sound and practical business judgment and strategically thinking to implement practical and “actionable” solutions

9. Facilitate effective communication channels and mechanisms to promote collaboration and engagement

10. partner with cross functional partners and leadership to operationalize initiative goals, maintain accurate priorities, and hold self and teams accountable for execution

11. Effectively and simply communicate complex concepts multiple stakeholder groups

12. maintain open, candid, and trusting work relationships

13. Design change management for implementation to drive adoption of new processes or changes

14. Develop training and communication plans for all levels, locations, and cross functional partners

15. Monitor stabilization of changes to ensure processes are executed per design

Minimum Qualifications:

Minimum Qualifications:

16. 5+ years of experience managing large-scale, global transformation/continuous improvement initiatives aimed at improving business processes, systems, and operations with demonstrable business results

17. Experience operating independently through ambiguity, being detail-oriented, and delivering results in a highly organized and structured manner

18. Experience presenting and working effectively with all levels of management, including influencing stakeholders with conflicting priorities

19. Experience working in an cross functional environment, consensus building, collaboration, and getting colleagues onboard with benefits of transformational change

Preferred Qualifications:

Preferred Qualifications:

20. Experience effectively building relationships, collaborate with, and motivate cross-functional teams across all levels

21. Experience facilitating change in a dynamic environment - handling challenge and pushback from strategic partners

22. Breadth of knowledge of LEAN tools and methodologies

23. Effective communication skills, including the experience defining and simplifying complex concepts and communicating them back to stakeholders

24. Experience with problem solving using data, independent and thorough in examination and analysis, along with being consensus-building and results-oriented

25. Experience being adaptable and resilient when faced with conflicting priorities, multi-tasking to get things done in a fast-paced, ambiguous environment

26. Experience in requirement analysis techniques/methodologies and delivering business value through process improvement in high-tech operations space

27. Knowledge and understanding of the tech/software industry business models and core processes

28. Bachelor's degree in a technical, business, or operations discipline or equivalent experience

Public Compensation:

$116,000/year to $166,000/year + bonus + equity + benefits

**Industry:** Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].