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Salary Range: $18.12 - $21.54

Pay rates are determined based on experience and internal equity.

Position Summary:

+ This position reports to the Director of Health Information.

+ Knowledge of the following applications in Affinity MRI, MRC in order to retrieve, transport, assemble, analyze, and update medical records to ensure compliance with Rules/Regulations of the Medical Staff, Federal/State Regulations. Knowledge of State/Federal regulations for completing requests to release medical records.

+ Logging charts into the system when received from other floors.

+ Evaluating, investigating and completion of merge requests.

+ Back up relief for completion of Birth Certificates.

+ Answering phone calls and assisting other positions within Health Information Management as needed.

+ Per Diem Clerk helps other clinic sites as needed

+ Must work well under stress or tight deadlines.

+ Must work well with supervisors, co-workers, patients/residents, family members and visitors.

+ Demonstrate quality and effectiveness in work habits.

District Responsibility:

+ Support of the District Mission and Values

+ Demonstrate Respect, Professionalism and Courtesy to all patients, visitors, other providers and coworkers, as delineated in the LVMC “Commitment to Care”.

+ Constantly use C-I-CARE principles when communicating with others.

+ Performance Improvement Activities

+ Professional Development

Position Duties/Responsibility:

+ Must be able to use all applications on multiple software platforms. These include but are not limited to Affinity, Sunrise Clinical Manager, Quick Chart, Fluency for Transcription and other ancillary medical records repositories.

+ Must be able to go to other departments as needed to retrieve discharged records.

+ Must be able to log in the discharged records to be processed in other areas of the Health Information Management Department.

+ Must be able to answer the phone using excellent phone skills and communicate effectively with callers.

+ Must be able to evaluate medical records requests to determine if the request is valid and process requests for release of the medical records when a valid authorization has been received.

+ Must know Federal and State laws for release of information for medical records.

+ Must be able to produce medical record copies in paper and electronic form.

+ Must be able to meet performance competencies.

+ Maintains confidentiality of the medical records accessed in performance of job duties.

+ Must have excellent communication skills with the ability to communicate clearly and effectively in person, in writing and on the phone.

+ Must have the ability to use interpersonal skills to interact effectively with physicians, co-workers, and other customers of the medical records department. Skills include being able to interact with professionalism, courtesy and respect at all times.

+ Must have the ability to organize and prioritize work tasks effectively with little supervision.

+ Must have the ability to read, write, understand and follow oral/written instructions as needed.

+ Ability to file correctly alphabetically or with medical records numeric filing system.

+ Must have excellent critical thinking skills.

+ Must be able to add, modify and complete physician deficiencies accurately in computer system.

+ Deficiency Clerk will research and complete medical record deficiencies completed by physician or other healthcare provider daily.

+ Deficiency Clerk will send written notification of deficiencies to physicians/ healthcare providers a minimum of once a week depending on current schedule needs.

+ Deficiency Clerk will call, email or give a second notice of deficiencies each week.

+ Deficiency Clerk will give notification letters of physicians who are delinquent in completing charts to Administration once a week to meet current scheduled day for mailing via certified letter.

+ Deficiency Clerk will communicate frequently during the week with Administration regarding completion of delinquent records for the purpose of determining suspension of physician/healthcare provider privileges.

+ Deficiency Clerk will maintain physician folders with deficiency notifications on a daily basis, adding notification slips as they are printed by HIM analysts.

+ Deficiency Clerk will run the DNFB list from Affinity and research any charts that are older than 21 days to determine why the account has not been coded. Deficiency clerk will notify Director if there are outstanding accounts that cannot be resolved with deficiency completion.

+ Deficiency Clerk will receive, print out and distribute queries sent by coders to the physicians.

+ Deficiency Clerk will maintain a file with all queries that are received by the coders for tracking purposes.

+ Must assist physicians with incomplete record process.

+ Must consistently demonstrate initiative to see processes through to completion and offers assistance without being asked or assigned to help.

+ Must help maintain paper records, assisting with purging and documenting in the patient record date of purge of the medical record in accordance with State and Federal laws for medical record retention.

+ Must be able to revalidate already scanned charts at the rate of 3 pages per minute.

+ Maintains adequate supplies for the department, ordering supplies as needed.

+ Helps other clinics locations with medical records release as needed in case of absence of other location staff.

+ Basic knowledge of eClinical Works as needed to assist other locations.

+ Other Duties Assigned by Supervisor

Essential Functions:

+ The ability to have positive personal interactions with staff, patients/residents and visitors in person or on the telephone.

+ The ability to use the keyboard to do data entry.

+ The ability to have fine motor skills.

+ The ability to climb up and down stairs or step stool carrying charts.

+ The ability to sit for long periods of time.

+ The ability of pulling, pushing, reaching, and hand carry charts on demand.

+ Must have excellent reading, writing, grammar, spelling, and verbal communication skills.

+ The ability to work as a Team, demonstrating behavior that reflects the concept that working as a team is more important than self-interest.

+ The ability to perform job duties/responsibilities at the Appropriate (3), Above Average (4) or Outstanding (5) level consistently.

Position Qualifications:

+ Education: High School diploma or equivalent preferred, not required. Associate Degree in Health Information Management recommended, but not required.

+ Experience: Computer and other modern office equipment knowledge. Health Information Management department experience preferred.

+ Certifications: RHIT recommended but not required.

+ Skills/Ability: Knowledge of modern office equipment. Excellent verbal, grammar, spelling, and written communication skills. Exhibits the ability to organize work assignments and follow through with accuracy, exercise good judgment, demonstrates initiative, emotional stability, tact and poise.

+ LVMC reserves the right to modify the minimum requirements depending on the needs of the organization.