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Field Representative II, MS Onsite Technical Support

Position Profile

This position may involve one or more of the following responsibilities for high-end equipment (Segment 5+): press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties. This is an allocated position, created only when business needs warrant and must be approved by the Regional Director. The role reports directly to Managed Services Site Leadership, depending on site personnel configuration.

Job Duties and Responsibilities

+ Adheres to Ricoh Service Excellence performance standards.

+ Performs functions including copy and mail center services, conference room and AV management, convenience copier fleet management, and various support services.

+ Ensures customer satisfaction by accurately preparing, inspecting, compiling, and assembling projects in a timely manner.

+ Meets deadlines by maintaining a steady work pace while ensuring quality and error-free output.

+ Achieves productivity targets as defined by the facility.

+ Maintains all required reporting tools and documentation.

+ Calibrates equipment to ensure color and quality match original documents.

+ Transfers files electronically from the network to color equipment.

+ Produces error-free work by demonstrating operational knowledge of duplication equipment.

+ Optimizes print performance by multitasking on print equipment as workflow permits.

+ Troubleshoots hardware and software issues.

+ Maintains machine performance by resolving simple issues (e.g., clearing jams, refilling toner, replacing oil) and understanding machine error codes.

+ Presents a professional appearance and maintains a clean, organized work area.

+ Manages inventory of equipment parts in accordance with company guidelines.

+ Adheres to company attendance standards, including punctuality and working scheduled hours and overtime as needed.

+ Organizes jobs by validating job names/numbers and reviewing Job Request Forms.

+ Performs a full range of service procedures including diagnostics, installation, removal, and retrofits on complex office products.

+ Demonstrates required digital competencies for assigned products and levels.

+ Troubleshoots and repairs or replaces equipment components as necessary.

+ Completes technical training on new equipment as assigned.

+ Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

+ High school diploma or equivalent required.

+ Minimum of 3 years of related experience required; 5 years preferred.

Knowledge, Skills, and Abilities

+ Excellent customer service skills.

+ Strong organizational and prioritization abilities.

+ Proficiency in using, calibrating, and troubleshooting office and technical equipment.

Working Conditions, Mental and Physical Demands

+ Typically an office environment with adequate lighting, ventilation, and normal temperature and noise levels.

+ Work assignments are varied and require the ability to interpret, comprehend, and apply complex information.

+ Some physical effort is required. While mostly sedentary, the role involves walking, standing, bending, reaching, and lifting or carrying objects up to 50 lbs.

+ Moderate dexterity required, including regular use of calculators, keyboards, hand tools, and coordination between eyes and hands.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.