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Site Coordinator

Position Profile

The Site Coordinator is accountable for the daily operations of a solo-person site. This role is responsible for delivering contracted office services, including but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties and Responsibilities

+ Oversee daily operations of a mailroom, copy center, or scanning facility.

+ Operate office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment.

+ May be responsible for:

+ Courier services

+ Reception services

+ Switchboard operations

+ Shipping and receiving

+ Mail delivery and processing

+ Serve as the primary point of contact with the customer on a daily basis.

+ Implement and manage Ricoh Service Excellence programs.

+ Operate equipment/software efficiently to meet service level agreements.

+ Achieve cost efficiency by effectively utilizing company materials and supplies.

+ Perform routine tasks such as:

+ Creating/completing work orders

+ Monitoring contractors

+ Conducting inspections

+ Reporting facility-related issues

+ Interact with contracted vendors, facility management, and occupants as needed.

+ Manage office supply inventory and reordering.

+ Coordinate conference rooms and manage A/V equipment resources.

+ Maintain positive internal relationships through professional communication.

+ Collect and provide data to leadership and customers, including monthly reporting.

+ Ensure financial responsibilities are met.

+ Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications)

+ High school diploma or GED required.

+ 1+ years of experience in a related field (B2B and/or technical).

+ 1+ years of customer-facing work experience required.

+ Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities

+ Tactical thinking and problem-solving skills.

+ Ability to present to small groups.

+ Basic customer service and technical aptitude.

+ Strong written and verbal communication skills.

Working Conditions, Mental and Physical Demands

+ Typical office environment with adequate lighting, ventilation, and normal noise levels.

+ Work assignments are varied and may require interpreting and applying complex information.

+ Some physical effort required:

+ May involve walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs.

+ Moderate dexterity required for tasks involving calculators, keyboards, hand tools, and coordination.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.