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About HUB

About HUB Join our Stevie Award Winning Team at HUB International! When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 19,000 professionals in 500 offices across North America. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

We currently have an opportunity for a Commercial Lines Manager – Middle Market.

Overview:

Responsible for the administration and operation of the Commercial Accounts Department in assigned location, supervising assigned personnel and the direct handling and servicing of commercial accounts in accordance with the practices, policies and procedures of the Company. Actively engaged in analyzing process, service, people and culture and makes recommendations for improvements and seeks input from personnel assigned. Foster an environment where teams are empowered to bring different perspectives to the table.

Responsibilities:

• Oversee the daily operation of the department, by setting objectives, planning, organizing and coordinating with other departments.

• Clearly communicate the direction, goals and priorities of your team and the HUB organization.

• Engages personnel for process improvement and actively collaborates with manager team for solutions.

• Help lead change effectively by building commitment in a collaborative team environment.

• Ensure we have the right resources (quantity/quality) engaged in moving the business forward.

• Supervise services of the department within the accepted principles and practices of the insurance community, with primary responsibility for effective account services and the development of new and existing accounts.

• Supervise and direct department personnel including training, motivation, performance appraisal and salary recommendation.

• Responsible for recommending to the Director – Commercial Lines the hiring or dismissal of personnel within the department.

• Assign accounts and work assignments to department personnel and provide assistance with the servicing of accounts.

• Provide technical knowledge and expertise to department personnel regarding appropriate coverage.

• Coordinate the handling and servicing of accounts with the Producer.

• Review and analyze renewal and cancellation trends as related to EBITA goals and objectives.

• Handle and service assigned commercial accounts of high complexity.

• Assist customers and make suggestions for appropriate coverage.

• Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals.

• Prepare applications for submission to the Marketing/Underwriting Department regarding new and renewal coverage.

• Negotiate with marketing/underwriting personnel regarding the pricing and coverage of policies.

• Oversee the administrative claims process for accounts assigned to the department.

• Oversee the collection of premiums due for accounts assigned to the department.

• Oversee and implement a quality control review process to assure the production of quality work and the provision of excellent customer service.

• Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.

• Keep informed of changes and trends within the industry for the purpose of anticipating and responding to profit objectives.

• Responsible for support of large account retention, client service and Critical Path action item completion.

• Actively develop personnel in their career path goals with regular engagement feedback, specific education and training recommendations and mentoring.

• Pursues and maintains relationships with key carriers to manage coverage, claim and pricing challenges.

• Clearly communicate the direction, goals and priorities of your org. Help lead change effectively by building commitment in a collaborative team environment.

• Other responsibilities as assigned by Director.

Qualifications:

• Ten years commercial lines insurance experience.

• Experience supervising a commercial accounts team.

• Thorough knowledge of commercial lines coverages and markets.

• Producer’s license.

• Experience with Microsoft Office products.

• Excellent organizational, interpersonal, communication skills and ability to work in a team environment.

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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