• Patient Services Rep Dental

    The Institute for Family Health (Bronx, NY)


    PATIENT SERVICES REP DENTAL

    Job Details

    Level

    Experienced

    Job Location

     

    Walton Family Health Center and Center for Counseling - Bronx, NY

    Position Type

    Full Time

    Education Level

    High School

     

    Salary Range

     

    $21.75 - $21.77 Hourly

     

    Travel Percentage

     

    Negligible

     

    Job Shift

     

    Day

     

    Job Category

     

    Health Care

    Description

    Summary:

    Performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data and integrity of billing including charge documents. Provides excellent customer service to patients accessing dental health services.

    Responsibilities:

    + Greets and checks in patients and assists them in accessing services in a timely manner.

    + Schedules patient appointments in Epic system. Makes reminder and "no show" calls, and provides schedule information to the practice. Prints, schedules, and confirms appointments.

    + Performs a complete registration of patients' clinical, financial and demographic information into the Epic system. Responsible for the integrity of the data.

    + Collects cash from patients for charges and co-payments. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.

    + Reconciles all charges into the system to the original source document

    + Verifies insurance coverage on all patients presenting for appointments.

    + Sends correspondence to patients' residence in order to remind, recall or reschedule appointments.

    + Refers complex billing issues to the Practice Administrator or Mental Health Billing Coordinator for assistance and resolution.

    + Maintains effective communication with patients, families, peers and other members of the health care team.

    + Demonstrates the ability to set priorities and organize work. Identifies reports and solves problems effectively. Identifies and reports staffing problems to appropriate manager or administrator

    + Monitors patient flow in waiting room and proactively resolves patient flow issues related to registration and post-visit processing

    Qualifications

    Qualifications:

    + High School diploma or equivalent required

    + Demonstrated organizational, interpersonal, oral and written communication skills and the ability to handle multiple assignments at any time

    + Ability to generate, interpret and analyze data from multiple sources

    + Minimum of one (1) year customer service experience required

    + Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress

    + Multi-lingual preferred