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Job Description

A customer is seeking a Service Desk Analyst in the Lowry area.

- Provide prompt and professional technical support to users through various communication channels, including phone, email, and chat.

- Adhere to security standards to protect systems and data integrity.

- Troubleshoot and resolve basic technical issues following established processes and frameworks.

- Communicate technical information clearly and concisely to non-technical users, ensuring a positive customer experience.

-Demonstrate a general understanding of common operating systems and IT environments.

- Adapt quickly to changes in technology and processes, continuously improving technical skills.

- Prioritize and manage tasks effectively to meet service level agreements (SLAs).

- Escalate complex issues to senior team members or relevant departments as needed.

- Can pay $20-28/h

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

- 02 years of experience in an IT support or customer service role.

- Basic understanding of IT systems, troubleshooting techniques, and service desk environments.

- Experience with ticketing systems or IT support platforms is a plus.

- Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical users. - ITIL Principals null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].