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Job Description

Insight Global is looking for a Secret cleared ServiceNow Administrator to join the team sitting fully remote, in support of a Federal client. The ServiceNow Admin will be responsible for the following:

Perform the day-to-day system administration duties, system configuration, manage system access roles and governance, operation and maintenance of the ServiceNow platform.

Routinely monitor health, usage, and analyze system performance, perform maintenance as per ServiceNow published schedules and take appropriate corrective actions to ensure platform reliability.

Receive tickets via ServiceNow ticketing system, prioritizing tasks and assignments, system enhancements, investigate, troubleshoot, and diagnose technical problems impacting the platform.

Partner with business analysts, developers and stakeholders to create and deploy digital workflows, business rules and scripts in ServiceNow IT Service Management.

Follow ServiceNow best practices for out of box configuration, customizations, approved integrations, and enhancements to sustain an enterprise level mission focused on the ServiceNow system.

Perform system implementation and administration duties on the ServiceNow platform for multiple new modules and applications including Hardware Asset Management, Software Asset Management, Security Operations, ITOM, Service Portals, Dashboards, and others as needed.

Provide implementation and maintenance services to comply with and enforce organizational operating procedures and policies.

Perform ServiceNow upgrades, software updates, and overall compliance of the ServiceNow platform.

Provide implementation of or integration into a Configuration Management Database (CMDB) to enhance Change Management and configuration control as well as conduct necessary ServiceNow technical and functional training.

Work with internal technology teams to provide complete solutions to customers needs.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Active Secret Clearance

Minimum of 35 years of experience in ServiceNow system administration and configuration.

ServiceNow Certified System Administrator

Demonstrated experience managing ServiceNow ITSM modules null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].