"Alerted.org

Overview

Come join Team Atlantis! The Spa Concierge Lead will greet guests to a luxurious spa environment, maintains guest and group accounts, assists with facility orientation and actively works to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and well-stocked supply of products. Provides guests with locker, robe/slippers and tour of spa facilities as needed.

Full-Time positions, midshift and weekends.

Responsibilities

+ Schedule services for individuals and large groups using our spa reservations software system.

+ Call guests to confirm scheduled services.

+ Answer questions about available services.

+ Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with the supervisor or manager.

+ Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.

+ Process guest payments for spa services.

+ Promote and sell our spa services.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications

+ Previous guest service experience preferred

***Must adhere to all appearance standards,** **_including but not limited_** **to no "visible" tattoos/piercings or unnatural hair colors. ***

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

+ Comprehensive benefits (medical, dental, vision, supplemental coverage)

+ 401K retirement savings plan + discretionary match

+ Education Tuition Reimbursement Program

+ Paid Vacation

+ Holiday Pay

+ Recreation /Fitness Discounts

+ Weekly Resort Prizes

+ Career Development and Training Workshops

+ FREE daily meal

+ Internal Advancement

**Job Locations** _US-NV-RENO_

**ID** _2025-21900_ **Employment Type** _Full-Time_ **Subdivision** _Spa/Salon_