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Description We are looking for a dedicated Customer Service Representative to join our team in Middleton, Massachusetts. This is a Contract to Long-Term position with the potential to transition into an ongoing role after approximately six months. In this role, you will provide exceptional support to customers, manage service requests, and ensure smooth communication between clients and service technicians. If you are highly organized and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities:

• Handle incoming service requests and coordinate scheduling with service technicians.

• Input and maintain accurate data in the company’s systems for all customer interactions and service activities.

• Respond to 15-20 service calls daily, ensuring prompt and detail-focused communication.

• Escalate complex issues to the appropriate technicians or team members as needed.

• Occasionally assist with warehouse tasks, such as moving boxes or receiving shipments.

• Utilize ticketing systems like Zoho or similar platforms to manage and track service requests.

• Maintain strong attention to detail to ensure all customer inquiries are resolved efficiently.

• Collaborate with team members to improve processes and enhance customer satisfaction.

• Uphold a positive and detail-focused demeanor in all interactions with customers and colleagues. Requirements • At least 2 years of experience in a customer service or call center role.

• Proficiency in handling inbound and outbound calls with professionalism and efficiency.

• Familiarity with ticketing systems such as Zoho or similar platforms is preferred.

• Strong communication skills, both verbal and written, with the ability to escalate issues appropriately.

• Excellent organizational skills and attention to detail when managing data entry and scheduling tasks.

• Proficiency in Microsoft Word and Excel for documentation and reporting purposes.

• Ability to adapt to a warehouse environment and assist with occasional physical tasks.

• A customer-focused mindset with a commitment to delivering high-quality service. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .