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Description We are looking for a dedicated Help Desk Analyst to join our team in Madison, Wisconsin. This is a Contract-to-permanent position, offering an excellent opportunity to grow within a fast-paced, high-tech engineering environment. In this role, you will provide exceptional customer support, troubleshoot technical issues, and ensure system efficiency through effective problem resolution.

Responsibilities:

• Provide first-level technical support for hardware, software, and network-related issues.

• Troubleshoot and resolve problems involving servers, VMware, and basic networking components.

• Manage and prioritize support tickets within a ticketing system to ensure timely resolution.

• Configure and maintain a variety of devices, including Apple and Android technologies, as well as Mac and Windows computers.

• Assist with deployment and configuration of hardware and software solutions.

• Collaborate with team members to ensure smooth operation of network servers, routers, and related systems.

• Deliver outstanding customer service by addressing user concerns with professionalism and clarity.

• Utilize Active Directory for user management and system configuration.

• Support Citrix and Cisco technologies to enhance system performance and reliability.

• Document and escalate unresolved issues as needed to appropriate teams. Requirements • Minimum of 3 years of experience in a help desk or technical support role.

• Proficiency in troubleshooting hardware, software, and network issues.

• Hands-on experience with VMware, Active Directory, and ticketing systems.

• Familiarity with Apple devices, Android technologies, and Mac computers.

• Knowledge of basic network troubleshooting, including routers and servers.

• Strong customer service skills with the ability to communicate technical concepts to non-technical users.

• Experience with Citrix and Cisco technologies is highly desirable.

• Ability to work effectively in a fast-paced environment. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .