• Fully On-Site Customer Service Representative

    Robert Half Office Team (Opelika, AL)


    Description

    We are looking for a dedicated and detail oriented FULLY ON-SITE Customer Service Representative to join our team in Opelika, Alabama. This is a long-term contract position, ideal for individuals passionate about delivering exceptional customer service and maintaining operational efficiency. Your role will involve interacting with clients, managing inquiries, and ensuring smooth communication across multiple channels.

    Responsibilities:

    • Handle inbound and outbound calls professionally, addressing customer inquiries and resolving issues promptly.

    • Maintain accurate records by performing data entry tasks and updating customer information.

    • Coordinate and schedule appointments to meet customer needs efficiently.

    • Respond to customer emails with clear and timely communication.

    • Process and track orders, ensuring accurate entry and prompt follow-up.

    • Utilize Microsoft Excel and Word to manage reports and documentation.

    • Provide consistent, high-quality service to enhance customer satisfaction.

    • Collaborate with team members to ensure seamless operations and problem resolution.

    • Stay informed about company policies and procedures to provide accurate information to customers.

     

    Requirements • Proven experience in customer service or a related field.

     

    • Proficiency in handling inbound and outbound calls.

    • Strong skills in data entry and order processing.

    • Familiarity with Microsoft Excel and Word.

    • Excellent written and verbal communication skills for email correspondence.

    • Ability to schedule and manage appointments effectively.

    • Detail-oriented with strong organizational skills.

    • A commitment to delivering outstanding customer support. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .