"Alerted.org

This is a *Casual* position (per diem/non-benefitted - minimum two shifts per month) with a varied schedule (currently seeking weekend coverage) located at our Scripps Green Hospital in Torrey Pines. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

**

Join a caring team supporting Scripps Green Hospital as a Patient Service Representative in the Patient Financial Services department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

* Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.

* Responding to customer billing and payment inquires.

* Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.

* Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.

* Initiating and validating referrals/authorizations.

* Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

*Required Qualifications:*

* Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.

* Excellent communication and customer service skills.

* Strong organizational and analytical skills; innovative with ability to identify and solve problems.

*Preferred Qualifications:*

* 1 or more years of experience customer service or healthcare/medical office environment preferred.

* Prior patient scheduling experience.

* Able to adapt, prioritize and meet deadlines.

* Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

**Job:** **Business Office*

**Organization:** **Scripps Green Hospital*

**Title:** *Patient Service Representative - Patient Financial Services - Torrey Pines*

**Location:** *Central San Diego County-LA JOLLA-SCRIPPS GREEN HOSPITAL*

**Requisition ID:** *252001880*