• Order Support Specialist

    Do it Best Corp. (Fort Wayne, IN)


    Order Support Specialist

     

    Level: Hourly (Pay Class 3)

     

    Division / Department: Sales and Business Development / Order Support

     

    Reporting to position: Order Support Supervisor

     

    Travel: None

     

    Schedule: Monday-Friday 10:30am-7:00pm

    About the Role:

    The Order Support Specialist will be responsible for order placement, shipment tracking, and responding to a variety of inquiries related to order support. This individual must possess excellent communication skills, attention to detail with a focus on accuracy, and a positive, service-oriented attitude.

     

    If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Data Entry, Call Center, Order Clerk

    Responsibilities include:

    + Participate in phone support rotation receiving member and vendor calls

    + Answer hardware store calls regarding merchandise orders and shipments

    + Respond appropriately with a positive demeanor to member objections and questions

    + Provide information and instruction to members to assist with proper resolution to inquiries

    + Assist the Order Support team when call volumes are high

    + Research questions regarding various orders to resolve issues and questions

    + Submit transfer orders between warehouses

    + Escalate calls to various second-tier support as needed

    + Monitor assigned reports for errors

    + Log calls for knowledge base and historical research

    + Develop and maintain productive working relationships with team members

    Education and Experience:

    + Customer service and/or call center experience preferred

    + Experience with personal computers and desktop software tools

    + Ability to accurately interpret information as well as demonstrate problem-solving and analytical thinking skills

    + Experience with Google Docs and Sheets

    + Experience with Internet communications

    + Experience with training/mentoring/coaching/helping others understand a process (customer service)

    + Ability to communicate clearly

    + Problem-solving experience

    Benefits available to you:

    + Full insurance benefits package including Medical, Dental, & Vision

    + Paid time off to foster work/life balance

    + Profit sharing

    + Bonus Pay opportunities

    + Retirement funding opportunities

    + Education reimbursement

    + Health club reimbursement

    + Career advancement opportunities

    About Do it Best:

    We’re the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams.

    Culture:

    Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.

     

    Our Philosophy: Serving others as we would like to be served

     

    Our Mission: Making the best even better

     

    Our Goal: Helping members grow and achieve their dreams