• Division Director of Youth Workforce

    Queens Community House (Forest Hills, NY)


    About QCH

     

    Queens Community House (QCH) is a leading multi-site, multi-service settlement house dedicated to strengthening the diverse communities of Queens. Through an extensive network of programs and services, we empower individuals and families to lead enriched, inclusive, and self-sufficient lives. As a forward-thinking organization, we integrate best practices, cost-effective management, innovative leadership, and a commitment to social and economic justice.

    Position Overview

    We are seeking a visionary and accomplished leader to serve as Division Director, Youth Workforce—a key member of QCH’s Program Leadership Team. This strategic role provides oversight of a $4 million portfolio of high-impact young adult programs across Queens. The successful candidate will demonstrate a strong track record in youth development, program management, and stakeholder engagement.

    Key ResponsibilitiesStrategic Leadership & Vision

    + Provide strategic oversight of six workforce development programs, ensuring progress toward enrollment, retention, and employment goals:

    + Young Adult Food Sector Employment Initiative (YAFSEI)

    + YouthBuild Queens

    + Summer Youth Employment Program – Career Ready (SYEP-Career)

    + Neighborhood Inter-generational Chore & Errand Program

    + College & Career Pathways

    + Community Resources for Employment and Development (CRED)

    + Launch initiatives aligned with QCH’s mission, funder priorities, and evolving community needs.

    + Use data to monitor and report on contract deliverables, driving continuous improvement.

    + Analyze labor market trends and policy shifts to inform program strategy and ensure compliance.

    + Represent QCH in external forums and advocacy groups, contributing thought leadership in youth workforce development.

    + Conduct biannual program reviews to ensure alignment with organizational goals and identify opportunities for improvement.

    Program Management & Operations

    + Oversee day-to-day operations and long-term planning for all youth workforce programs.

    + Ensure 100% compliance with contractual, regulatory, and reporting requirements.

    + Lead monthly internal audits for financial and operational effectiveness.

    + Implement quality improvement processes to boost program outcomes (e.g., enrollment and job placement).

    + Supervise five senior program leaders with weekly check-ins and annual performance evaluations.

    + Achieve a 90% staff retention rate through effective onboarding, coaching, and leadership development.

    + Plan and execute annual events celebrating youth achievements and community engagement.

    + Enforce safety and risk management protocols with zero critical incidents.

    + Monitor and manage individual program budgets monthly and prepare documentation for annual audits.

    Partnership & Stakeholder Engagement

    + Cultivate and maintain strong partnerships with key stakeholders, including DOE, DYCD, CBOs, and private funders.

    + Collaborate with the Associate Executive Director (AED) of Young Adult Services to establish at least five high-level employer partnerships annually.

    + Conduct outreach to local businesses to support job development and internships.

    + Participate in advocacy initiatives promoting equitable workforce access for young adults.

    + Support grant writing and ensure timely, accurate reporting to funders.

    Qualifications

    + Bachelor’s Degree required; Master’s Degree preferred.

    + Minimum of three (3) years of experience in workforce programs.

    + Experience working with the opportunity youth population and in workforce development.

    + Demonstrated ability to respond to changing circumstances and priorities.

    + Proven experience managing government contracts and performance-based deliverables.

    + Skilled in conducting research and organizing data for program development.

    + At least three (3) years of experience supervising multiple staff.

    + Excellent interpersonal, organizational, multi-tasking, and communication skills.

    + Ability to maintain confidentiality and use appropriate discretion.

    + Strong computer skills and willingness to learn new systems and tools.