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Title of Position: Family Support Specialist

FLSA Status: Nonexempt

Department: Programs

Reports to: Manager, Family Support

Positions reporting to this position: None

Salary: $21.97/hr. ($40,000/yr).

Purpose of the Opportunity:

At Win, the Transitional Housing team is committed to ensuring that our families are provided services utilizing the qualities of Trauma-Informed Care upon entering a Win facility and throughout their stay with us. We have developed innovative and specialized services and programs designed to meet the complex and unique needs that help to improve the quality of life of the families residing in a Win facility.

We are seeking individuals to serve as Family Support Specialists who have a passion for people and for serving others who are underserved. Candidates must be able to comfortably engage and interact with our families while demonstrating a high level of dedication and commitment. As a Family Support Specialist, you will serve as a compassionate advocate for clients in transitional housing, offering supports to overcome obstacles and navigate systems for obtaining permanent housing. Your role involves building and maintaining meaningful relationships with clients, providing encouragement, and serving as a source of inspiration in guiding individuals to the right opportunities or services provided by Win. Candidates must be motivated to display a high level of professionalism and always represent the Win values.

Key Accountabilities:

Professionalism/Credibility

• Represent Win internally and externally with integrity and professionalism.

• Ability to establish credibility through consistent results. • Ensure client accountability through nightly roster sign-offs and bed checks.

Advocacy

• Collaborate with social services team to recommend and identify appropriate referrals for families.

• Assist in conducting wellness checks for high-risk families and liaise with external agencies as needed.

• Conduct initial assessments of families within 24 hours of arrival, complete necessary documentation, and provide ongoing support.

• Escort clients to appointments, housing interviews, and provide support as needed.

Building Partnerships

• Utilize evidence-based practices (EBP) such as Motivational Interviewing (MI) and TraumaInformed Care (TIC) to assist clients in achieving their goals.

• Organize and coordinate post-interview feedback from hiring managers with interview teams and candidates.

• Conduct initial assessments of families within 24 hours of arrival, complete necessary documentation, and provide ongoing support.

• Maintain accurate client records and documentation in compliance with Win’s organizational standards.

Teamwork

• Attend all scheduled meetings

• Collaborate with the team to resolve challenges and remove barriers.

• Participate in team meetings, trainings, and professional development activities

• Support unit inspections and collaborate with security staff to maintain a safe environment.

• Document and help maintain l records for families.

Essential Functions:

• Ability to navigate stairs in the assigned building.

• Escort clients to appointments, including apartment viewings.

Qualifications:

• High school diploma, GED, or equivalent.

• Previous experience in social services, supportive housing, or emergency shelter settings.

• Strong interpersonal skills and ability to build rapport with diverse populations.

• Proficiency in computer use for documentation and reporting.

• Excellent communication and organizational skills.

• Compassion, empathy, and a genuine desire to help others.

• Bilingual proficiency in English and Spanish (preferred).

Core Competencies:

• Leadership: Demonstrates professionalism and adheres to organizational policies.

• Facilitating Change: Delivers high-quality results consistently.

• Managing Performance: Interacts respectfully with clients and colleagues.

• Applying and Developing Expertise: Collaborates with managers to achieve goals.

• Communicating and Collaborating: Values diversity and inclusion; maintains open communication with supervisors.

WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply.

We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.