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Position Summary:

The Registrar gathers patients demographics, verify insurance, and reason for visit information and prepares patient for service for hospital and clinic visits. Answers multi-line phone, directs calls, and pages to direct departments and emergency pages according to hospital protocol.

Minimum Qualifications:

+ High School Diploma or Equivalent

+ Preferred: Experience in healthcare front office

+ Preferred: Clerical and/or Receptionist experience

Essential Job Functions:

+ Greet patients

+ Complete registration and admissions to hospital and schedules appointments accordingly

+ Update and maintain the doctor on call list

+ Handle incoming calls in timely manner and routes calls accordingly

+ Handles calls for Physicians according to hospital protocol

+ Cross-functional training across department

+ Edits daily registration of all patients in assigned work queues

Knowledge, Skills and Abilities

+ Ability to work in a busy and stressful environment

+ Computer applications, MS Office, EMR, internet applications and standard office equipment

+ Ability to work varied shifts

+ Demonstrates sound judgement, patience, and maintains a professional demeanor at all times

+ Exercises tact, discretion, sensitivity and maintains confidentiality

+ Strong emotional intelligence, interpersonal and teamwork skills

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.

77212050 Patient Access Management