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ServiceNow CMDB Administrator

**Location:** Hybrid / home-based work in the United States.

Position Summary

This role plays a crucial part in ensuring the CMDB reflects the true state of Bentley’s** **organization’s IT infrastructure, enabling better decision-making, improved service delivery, and more efficient ITIL Practices.

A ServiceNow CMDB Administrator will be responsible for managing and maintaining the Configuration Management Database (CMDB) within the ServiceNow platform. The role requires a strong understanding of data integrations, data structure, and technical support of IT systems. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, accounts, and stakeholders.

Responsibilities

+ **CMDB Management** : Maintenance and update the ServiceNow CMDB, ensuring data accuracy and completeness. And aligned with the organization’s ITIL processes.

+ **Data Integration** : Develop and manage data integration processes between ServiceNow and other IT systems, utilizing other relevant tools. Expertise in data quality support, bulk updates, relationship mapping, class owner relationships, service mapping and discovery, continuous improvement, end-to-end metrics and reports, location updates, CMDB CI creation, CI lifecycle, workflow design, onboarding new CI classes, integration support, and form/field modifications.

+ **Process Improvement** : Identify and implement process improvements to enhance the efficiency and effectiveness of CMDB management with Strong analytical and problem-solving capabilities.

+ **Documentation** : Create and maintain comprehensive documentation for CMDB processes, data integration workflows, and technical support procedures.

+ **Collaboration** : Work closely with IT teams, stakeholders, and vendors to ensure seamless integration and support of IT services with the ability to work independently as well.

+ **Compliance** : Ensure compliance with industry standards and best practices for CMDB management and data integration.

Additional Duties and Responsibilities

+ A BA/BS degree or equivalent

+ 5 years of experience in ServiceNow Platform and CMDB Lifecycle management.

+ Familiarity with Discovery Tools, including SCCM.

+ Take ownership of issues and resolve them promptly, providing proactive updates.

+ Define key performance indicators (KPIs) and monitor the quality of CMDB data.

+ Proactively take ownership of tasks and manage them through completion,

Qualifications:

+ Bachelor’s degree in STEM or Computer Science or Information Technology, or a related field.

+ 5 years of experience in ServiceNow Platform and CMDB Lifecycle management

+ Familiarity with Discovery Tools, including Microsoft System Center Configuration Manager (SCCM)

+ This role does not require travel.

+ Requires sitting or standing at will while performing work on a computer (or any other **physical requirements (https://www.bls.gov/ors/factsheet/visual-overview-of-physical-demands.htm)** ).

Technical Skills:

+ Proficiency in SQL administration and SQL development.

+ Strong understanding of data integration techniques and tools.

+ Experience with scripting languages (e.g., JavaScript, PowerShell) is a plus.

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About Bentley Systems

Bentley Systems (Nasdaq: BSY) is the _infrastructure engineering software_ company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the _iTwin_ Platform for infrastructure digital twins, include _MicroStation_ and _Bentley Open_ applications for modeling and simulation, _Seequent’s_ software for geoprofessionals, and _Bentley Infrastructure Cloud_ encompassing _ProjectWise_ for project delivery, _SYNCHRO_ for construction management, and _AssetWise_ for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

www.bentley.com

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights (https://www.dol.gov/agencies/ofccp/posters) as an applicant under the law.

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination (https://www.bentley.com/wp-content/uploads/Bentley-EEOAA-Statement-of-Policy.pdf)

Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice

Request an Accommodation:

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at [email protected]

Equal Opportunity Employer/Minorities/Females/Veterans/Disabled