• Customer Service Representative

    Nissha Medical Technologies (Buffalo, NY)


    Customer Service Representative

    Summary

    **Title:** Customer Service Representative

    **ID:** 2784

    **Department:** Client Services

    **Location:** Buffalo, NY

    Description

    This position services customers and sales representatives in processing and controlling of orders through internal and external communications to satisfy customer needs and to attain departmental objectives.

    Essential Job Functions

    1. Answer inbound telephone calls and inquiries from existing customers and prospects.

    2. Process all orders/Expedites.

    3. Up sell and cross sell to our customers offering alternative solutions and providing complete customer satisfaction.

    4. Proactively review backorder reports.

    5. Make outbound calls to existing customers using customer listings provided by the Team Leader.

    6. Produce customer freight quotes working in conjunction with Logistic personnel.

    7. Provide post-shipment follow-up to ensure personalized customer service.

    8. Support all quality improvement programs.

    9. Control and maintain stock and custom products as per customer commitments/contracts, and inventory guarantees.

    10. Work hand in hand with the International Customer Service Representative to achieve monthly, quarterly shipment goals.

    11. Support and be responsible for other duties and projects as assigned by Team Leader.

    MINIMUM QUALIFICATIONS

    Qualifications & Experience

    • Required customer service or sales experience

    • Manufacturing customer service experience preferred

    Education

    • High School Diploma or General Education Degree (GED).

    • Associates Degree in Business Administration preferred, but not required.

    Knowledge, Skills and Abilities

    • Excellent verbal and written communication skills

    • Ability to function positively/accurately under pressure

    • Ability to organize and handle multiple assignments simultaneously/High Volume

    • Ability to objectively evaluate/analyze complex customer-related problems

    • Ability to work independently/Self-starter

    • Ability to deal effectively with others

    • High energy level

    • Must portray a positive, professional image, and attitude

    • Ability to accept criticism and use it for constructive means

    • Knowledge of computers required

    • Computer literacy required on standard business software

    • Ability to work flexible hours

     

    _Nissha Medical Technologies is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is_ $19-24/hour _(USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation._

     

    _Nissha Medical Technologies is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, gender identity, gender expression,national origin, age, disability, marital or veteran status, sexual orientation or any other legally protected status. In addition, NMT will provide reasonable accommodations for qualified individuals with disabilities._