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Client Printer Support Specialist
- Xerox (Jackson, NJ)
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Client Printer Support Specialist
General Information
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City
Jackson, Lakewood, Township
State/Province
New Jersey
Country
United States
Department
SALES SUPPORT
Date
Monday, May 5, 2025
Working time
Full-time
Ref#
20035258
Job Level
Individual Contributor
Job Type
Experienced
Job Field
SALES SUPPORT
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
43,320
Annual Base Salary Maximum
86,640
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) .
**Hourly:** Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Overview:
Xerox Corporation, is seeking a full-time, dedicated, customer service-oriented Client Support Specialist to be on-site in support our Healthcare client's fleet of printer devices in Lakewood, NJ. Who will be responsible for supporting the sales/professional services organizations and support functions, through data gathering, analysis and process coordination. Co-ordinates, develops and/or manages databases and other information tools to ensure customer satisfaction and fulfillment of Statement of Work objectives objectives. Works with Sales, Operations, Supplies, Technical Service and other internal departments as needed. Support Client End-Users with equipment related requests involving Supplies, Training, Print Assessments, Reporting, Problem Resolution, Equipment MACD, and other account management responsibilities.
Responsibilities:
+ Work closely with the customer’s IT, Procurement, Project Management and Facilities teams for Xerox printer assessments, optimizations, implementations, and overall account management support tasks.
+ Conducts on-site client walkthroughs to capture current state, then makes future state recommendations for new Xerox and associated equipment and software.
+ Provides ad-hoc client-facing support in terms of training, supply or service escalations, and general questions & answers.
+ Assists with leading small and large-scale implementation projects both on-site and remotely where appropriate.
+ Provide project updates to both internal and external stakeholders.
+ Work closely with the Xerox team, inclusive of other Sales Support Staff, Sales, Warehousing, Technical Support, Analyst Support and other internal and customer facing personnel.
+ Attend weekly team meetings – both internal and client-facing.
+ Coordinates and tracks equipment moves, removals, and installations when appropriate.
+ Analyzes Client's equipment needs, then collaborates with Sales and Technical Service to recommends potential solutions.
+ Works autonomously within established procedures and practices
+ A portion of time is normally spent performing individual tasks relation to the unit or sub-unit
+ Communicates directly with internal and Client's Senior Management
Desired Qualifications:
+ Must have excellent oral and written communication skills for both internal Xerox and client stakeholders.
+ Preferred experience with printers and multifunctional devices on Local Area Networks.
+ Strong time management skills.
+ Experience using smartphones, laptops and tablets with exposure to Microsoft Office (Word, Excel, and Outlook).
+ Must have good Microsoft Office skills, especially PowerPoint, Excel, and Outlook.
+ Position requires regular travel between client locations in New Jersey.
+ Must be comfortable working within a hospital environment.
+ Must be able to lift 25 lbs and be standing/walking for long periods of time.
+ Must have a valid drivers license with clean driving record.
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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
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