• Provider Relations Specialist

    TEKsystems (Glen Allen, VA)


    Description:

    Assists providers via phone and email with basic to complex bill review questions and requests. Documents bill review errors for tracking and trending to improve team error rate. Acts as a positive and professional representative of our organization; ensures compliance with company best practice standards; ensure consistent, timely delivery of our quality services.

     

    Fully remote position after 2-week onsite training period. Must be commutable to Glen Allen, VA

    ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

    + Communicate clearly and professionally with callers and via email.

    + Maneuver in the bill review application to obtain accurate information for the callers.

    + Understand EORs as well as client-specific nuances.

    + Answer basic to complex State WC fee schedule and/or billing questions on processed medical bills covering regular as well as facility bill types

    + Understand and be able to properly explain provider contracted rates, carve-outs and special LOAs applied to medical bills

    + Requires regular and consistent attendance.

    + Ability to control phone calls to ensure timely resolution and lower provider hold times.

    + Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (“IIPP”).

    Requirements:

    + Previous experience within provider relations, bill review, claims, workers compensation, etc.

    + Customer service experience working in the Managed Care and Benefit Administration industries, preferred.

    + Excellent oral and written communication skills

    + Strong customer service skills and experience

    + Strong organizational skills. Excellent interpersonal skills

    + High School Diploma or equivalent required.

    Details:

    + Fully remote after 2-week onsite training period. Equipment is provided

    + Pay: $20/hr.

    + Pay cycle – weekly | Medical, Dental & Vision benefits offered.

    + Training Schedule: Monday – Friday | 8-hour shift between 8:00am – 5:00pm EST. **Training will be fully onsite for the first 2 weeks. Must be commutable to Glen Allen, VA

    + Full time schedule: Monday – Friday | 7:00am – 330pm or 8:00am – 430pm EST. Flexibility to choose either shift as long as it’s consistent.

    Pay and Benefits

    The pay range for this position is $20.00 - $20.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Glen Allen,VA.

     

    Application Deadline

     

    This position is anticipated to close on May 16, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.