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Remote Member Service Representative at TEKsystems

Pay: $19.50 per hour

Employment Type: Contract to Hire

Start Date: June 9

About Us:

Join TEKsystems, a leader in the technology staffing and services industry, as we support the largest credit union in the world. We are dedicated to serving the financial needs of our military and their families worldwide, with over 343 branches globally.

Position Overview:

We are seeking a dedicated and enthusiastic Remote Member Service Representative to join our high-volume contact center. In this role, you will respond to inquiries and requests from members and other individuals, providing exceptional customer service in a structured environment.

Top Skills - Must Haves:

+ Customer Service

+ Data Entry

+ Inbound and Outbound Calls

+ Call Center Experience

Secondary Skills - Nice to Haves:

+ Experience in administrative roles, banking/mortgage, or high-volume retail environments

Key Responsibilities:

+ Respond to member inquiries and requests in a timely and professional manner.

+ Provide information regarding the client's products and services, demonstrating knowledge and active listening skills.

+ Perform transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts.

+ Advise members on additional products and services that may meet their needs, fostering positive member interactions.

+ Adapt to multiple systems and engagement methods to ensure an optimal member experience.

Additional Skills & Qualifications:

+ Experience in a call center, administrative, or professional environment is preferred.

+ Ability to handle high-volume calls while maintaining policy compliance.

+ Strong communication and interpersonal skills.

Employee Value Proposition (EVP):

+ Work for the largest credit union in the world.

+ Contribute to serving the financial needs of military families globally.

+ Enjoy a flexible work environment that promotes work-life balance.

Work Environment:

+ This is a remote opportunity; candidates must reside within 60 miles of Jacksonville, FL, to be considered.

+ The contact center operates 24/7/365, ensuring availability for our members at all times.

+ Scheduled events such as breaks and meals are to be taken as scheduled.

+ Most shifts are flexible, allowing for a one-hour variation in start and end times.

+ You will be taking back-to-back phone calls for the majority of your shift, with potential for up to four hours of calls before a break.

How to Apply:

If you are passionate about providing excellent customer service and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity. Join us in making a difference for our members!

TEKsystems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees!

Pay and Benefits

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Jacksonville,FL.

Application Deadline

This position is anticipated to close on May 19, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.