"Alerted.org

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President in our Digital Channels Team, you will play a pivotal role in shaping the user experience across our products and services. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in UX and systems design and provide guidance and direction in the patterns and interaction model of our products and services. Create engaging, user-friendly interfaces that elegantly communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

Job responsibilities

+ Lead a team to drive and own the tools, guidelines and governance for federated design in Digital Channels

+ Set the standard for how experiences across our digital applications can be more consistent, scalable and efficient and collaborate with DCE partners and stakeholders to

+ Manage Office Hours reviewing work, applying guidelines to give feedback, collaborating with designers and product owners from LOB teams

+ Develop and champion design standards for new DCE designers to learn and follow Digital Channels' design guidance and best practices

+ Partner with Research on qualitative and quantitative efforts (including scaling experiment learnings) to define patterns and create benchmarks to establish the efficacy of those patterns

Required qualifications, capabilities, and skills

+ 5+ years of experience or equivalent expertise in UX and UI design, strategy and design process, focusing on digital products and platforms

+ Ability to design effective and scalable frameworks, organizing and structuring patterns for enhanced user experience and clear implementation within products or websites

+ Experience in establishing design governance and rationale, and working with partners and stakeholders to guide them towards operating in a more effective and efficient manner

+ Has demonstrated the ability to positively influence and steer partners to follow established design guidelines and paradigms

+ Experience facilitating critiques and workshops with design and product partners to foster cross-organizational alignment and operational excellence

+ Demonstrated ability to successfully manage multiple priorities, follow schedules and meet deadlines

Preferred qualifications, capabilities, and skills

+ 2+ years of experience or equivalent expertise managing other designers, preferably in a corporate environment

+ Prior experience and/or business knowledge in the financial sector

+ Record of success creating horizontal design strategies for broad application across multiple experiences in alignment with customer needs and business goals

+ Advanced technical literacy and deep understanding of systems design and its impact on application of design across multiple teams and stakeholders

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York,NY $133,000.00 - $205,000.00 / year; Brooklyn,NY $133,000.00 - $205,000.00 / year