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Location:

1224 N Tryon St, Charlotte, North Carolina 28206 United States of America

Do you enjoy working with your hands? Are you interested in learning valuable technical skills? U-Haul is seeking a hard-working, knowledgeable person for the position of Customer Service Representative. Customer Service representatives work in U-Haul Moving and Storage Center lots to provide outstanding service to customers using their advanced technical expertise .

Our motto is ' Hire Fast, Pay Fast .' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus ! In addition, we offer a $300 cash bonus , paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

Customer Service Representative Responsibilities:

+ Provide exceptional customer service and support to U-Haul customers.

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Provide customer assistance , including the sale of support items and use of online dispatch and rental systems.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Understand and explain U-Haul’s variety of towing packages

+ Recommend and install the right tow package on customer vehicles

+ Operate an 8,000-lb propane forklift (training provided).

+ Load and unload storage containers onto and off truck beds for delivery to and from a storage facility.

+ Perform customer-ready inspections of U-Box containers prior to dispatch and upon return.

+ Prepare, receive and provide appropriate documentation for the delivery or pickup of goods.

+ Ensure that the warehouse storage facility is clean, dry and secure.

+ Participate in ongoing continuous U-Haul education through U-Haul University .

+ Other duties as assigned

Customer Service Representative Minimum Qualifications:

+ High school diploma or equivalent

+ Valid driver’s license and the ability to maintain a good driving record

+ Adhere to all local state (provincial) and federal vehicular regulations while driving

+ Available to work weekends

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary , moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.