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Position Description

Serco Inc. is seeking a motivated and detail-oriented **Systems Administrator** to provide hands-on support to the IT Operations Team. This role is ideal for a candidate looking to grow their skills in systems administration, network operations, and IT infrastructure management. The selected individual will assist in maintaining, troubleshooting, and improving the organization’s server, storage, and network environments while ensuring operational excellence and security compliance.

This role will also assist in establishment and implementation of technical procedures, processes, documentation and standards for system and server platform, optimum performance, and recoverability of these services.

This position is open to work in our Serco office in Northern Virginia - Hybrid Schedule (May consider fully remote work schedule)

In this role you will:

+ Assist in the discovery, provisioning, maintenance, and monitoring of physical and virtual servers

+ Perform basic system administration tasks, including patching, backups, and user account management

+ Support storage systems by monitoring capacity, performance, and resolving minor issues

+ Participate in the automation of routine tasks using scripting (e.g., PowerShell)

+ Help update and maintain documentation for systems, configurations, and processes

+ Support network monitoring by analyzing traffic, latency, and performance metrics

+ Assist in configuring and troubleshooting network devices such as switches, routers, and access points

+ Collaborate in the maintenance of firewalls, VPNs, and other network security systems

+ Participate in basic network troubleshooting to resolve connectivity issues

+ Help document network configurations and operational procedures

+ Respond to service requests and incidents, providing timely resolution or escalation as required

+ Contribute to the setup and configuration of new IT infrastructure (e.g., servers, storage, network devices)

+ Collaborate with Server and Network teams on larger projects, such as system upgrades or network refresh initiatives

+ Ensure compliance with organizational policies and security best practices

+ Support the implementation of tagging and inventory tracking for IT assets

Qualifications

To be successful in this role, you will have:

+ **US Citizenship required**

+ The ability to travel up to 10%

+ Bachelor’s degree in a technical discipline such as engineering or computer science

+ Minimum 4 years of experience in IT systems administration, network support, or a related role

+ Basic knowledge of Windows Server and Linux operating systems

+ Familiarity with virtualization technologies (e.g., VMware, Hyper-V)

+ Understanding of basic networking concepts (e.g., IP addressing, VLANs, firewalls)

+ Experience with troubleshooting tools and techniques for systems and networks

+ Experience with IT monitoring tools (e.g., SolarWinds, Nagios)

+ Familiarity with ITIL practices for incident and change management

+ Exposure to cloud environments (e.g., Azure, AWS)

+ Proven experience working with the TCP/IP stack and related services

+ Proven experience working with DNS, DHCP, and IP addressing schemes

+ Comprehensive knowledge of server hardware and cabling

+ General knowledge of systems administration and virtualization technology principles and practices

+ Experience with Key Performance Indicators **(KPIs)**

+ Timely resolution of assigned tickets and incidents

+ Accuracy and completeness of documentation updates

+ Contribution to project milestones within defined timelines

+ Adherence to security and compliance standards

Additional desired experience and skills:

+ Familiarity with scripting languages (e.g., PowerShell, Python) is a plus

+ Strong problem-solving and analytical skills

+ Excellent communication and teamwork abilities

+ Ability to manage multiple tasks and prioritize effectively

+ Eagerness to learn and grow in a dynamic IT environment

If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $67,889.77 to $113,149.62; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

New to Serco?

Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup)

**ID** _69175_

**Recruiting Location : Location** _US-VA-Herndon_

**Category** _Information Technology_

**Position Type** _Full-Time_

**Security Clearance** _None_

**Telework** _Yes - May Consider Occasional/Part Time Teleworking for this position_