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DESCRIPTION

The Claims Resolution Specialist is responsible for validating and clearing claims against promotional offers, analyzing claims to determine their validity, and clearing claims in accordance with Acosta, client and customer policies and procedures. The Claims Resolution Specialist will communicate with internal and external business partners and act as a problem solver/agent for change to provide high quality service to clients and make continuous improvements in claims processing.

RESPONSIBILITIES

+ Trains and mentors Claim associates on validating and clearing claims in accordance with Acosta, client and customer policies and procedures.

+ Assumes supervisory responsibilities in the absence of the Claims Resolution Supervisor

+ Assists the Claims Resolution Supervisor by assuming additional responsibilities as needed

+ Processes claims for key complex customers and assists in onboarding new clients

+ Uses advanced problem solving and analytical skills to research problem claims and assess the reason they cannot be completed

+ Works with Claims Resolution Analysts, sales, clients, customers, and the management team to identify the root cause and resolve claims issues to increase quality, efficiency and prevent future errors

+ Maintains a high level of proficiency in Acosta, client and customer systems, policies, and procedures for assigned clients and adheres to them when processing claims

+ Makes the final decision on claims validity for assigned claims

+ Clears valid claims correctly and in accordance with Acosta and client policies and procedures

+ Processes invalid claims in accordance with Acosta, client and customer policies and procedures

+ Meets or exceeds Acosta and client financial goals

+ Uses systems, reports, job aids, and Standard Operating Procedures to ensure assigned claims meet or exceed Acosta and client quality metrics

+ Achieves a level of productivity that meets or exceeds expectation

+ Processes claims in the priority order established by the management team

+ Insures that assigned claims are supported by financially compliant documentation

+ Reports quality issues with assigned claims and provides training support to correct them

+ Proactively manages work to meet client and customer deadlines

+ Communicates with internal and external customers and clients on a regular basis to build relationships and provide value added services and solutions

+ Asks for assistance from the management team on issues with complex claims, claims associates, clients, and internal/external customers

+ Follows Standard Operating Procedures and keeps them updated

+ Reconciles our records with the client’s to ensure that all assigned claims are entered and in process

+ Recognizes, reports, and provides solutions for operational obstacles that delay work completion

+ Recommends system, process and procedure enhancements to Acosta management and clients to improve results

+ Other duties as assigned

QUALIFICATIONS

+ Four years claims experience preferred

+ Food brokerage experience and/or clients’ experience in sales administration is strongly preferred

+ Relationship management experience preferred

+ Accepts accountability for job performance; proactively informs other problems that limit the ability to meet expectations

+ Accepts change as a normal part of doing business, maintains a positive attitude and exhibits constructive work behaviors during periods of transition

+ Meets work and attendance expectations; informs others in advance when commitments cannot be fulfilled

+ Actively supports organizational goals and values; aligns actions around organizational goals; gives priority to organizational needs and concerns when making decisions

+ Takes a reasoned logical approach in making judgments and decisions, carefully reviews available facts and information before reaching any conclusions

+ Identifies and gathers relevant information, consults the right people, and asks the right questions in a given situation

+ Demonstrates disciplined thinking that is clear, unbiased, analytical, and informed by evidence

+ Effectively communicates with others

+ Must be proficient in excel and Microsoft Office

Acosta Sales & Marketing is an Equal Opportunity Employee

_By submitting your application, you agree with and accept the Acosta Privacy Statement and Terms of Conditions._

US: http://acosta.jobs/privacy-policy-us/

Canada: http://acosta.jobs/privacy-policy-ca/

Acosta utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

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ABOUT US

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

US: http://acosta.jobs/privacy-policy-us/

Canada: http://acosta.jobs/privacy-policy-ca/

We are an equal employment opportunity employer.

Acosta is part of Acosta Group. To learn more about Acosta click here: https://acosta.jobs/agency/acosta

Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category:** Sales Support

**Position Type:** Full time

**Business Unit:** Sales

**Salary Range:** $37,400.00 - $56,100.00

**Company:** Acosta Employee Holdco LLC

**Req ID:** 5631