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Providing exemplary customer service to the Hispana Community, as the primary customer contact sells at need cemetery property and products as well as pre-need funeral and cemetery arrangements. Generates Revenue selling customized special goods to walk-in and warm leads directly to the customer. Ability to work in death industry and exhibit compassion.

JOB RESPONSIBILITIES

+ Connects with families through listening, honest communication, and genuine concern, developing an understanding of each family’s unique needs, culture, and concerns. Presents electronic presentations to customers, explaining services, products, and property options. Drives company vehicle to show customer available cemetery plots or columbarium niches. Discusses options with the customer, answering their questions to assist with making selections. Enters selections into the electronic contract. Obtains supporting documents to verify customer authorization. Review electronic contract selections with the customer and obtain a signature. Obtain a life insurance policy, payment, or discuss payment options.

+ As the family’s primary contact, follows up with the family as arrangements progress, addresses issues or changes, and resolves the family’s concerns. Collaborates with funeral and cemetery teams to provide seamless, high-quality service. Takes initiative to resolve customer concerns, discusses concerns and options with team members or management, obtains authorizations, and follows up with the customer in person, by phone, and/or email.

+ Greets and escorts immediate family. Attends visitations, services, and receptions to answer guest questions or address and resolve issues. Softly obtains warm leads from attending family and guests who express an interest in pre-need arrangements.

+ Review warm leads for potential customers, approximately 25% of the workweek. Places outgoing calls to warm leads, establishes initial contact, listens to needs, and schedules a formal appointment. Provides prospective customers with industry marketing materials. At least twenty-four hours prior to the appointment, confirm appointment; reschedule as needed. Prepares for appointments based on customers' previously disclosed needs.

+ Maintains leads in Salesforce.com database. Monitors progress to achieve 4 to 1 close rate. Utilizes online training tools to gain knowledge and skills as well as rehearse presentations for continual improvement.

+ Learning to apply knowledge and skills to the business environment. Works under guidance with work peer reviewed for accuracy, quality, and coaching. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.

+ Takes the initiative to discuss assignments, expectations, priorities, and deadlines as well as seek guidance and coaching from the manager. Adjusts effectively to work within new work structures, processes, requirements, or cultures.

MINIMUM** **Requirements

Education

+ High School Diploma or GED

+ College coursework at the sophomore level preferred. Instead of college courses, an additional two years of directly related work experience in business administration, sales, or marketing may be considered.

Licenses

+ Current state-issued driver’s license with an acceptable driving record to drive company-owned vehicles

+ Life Insurance License as required by the state regulatory board

Experience

+ At least 1 year of customer service or direct sales work experience

Knowledge, Skills, and Abilities

+ Bilingual in Spanish and English

+ Computer skills

+ Professional verbal communication skills

+ Willingness to work in the death industry

+ Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and be highly self-motivated

+ Ability to build professional and trusting business relations. Cognitive ability includes reasoning, planning, identifying problems, comprehending ideas, learn quickly, learn from experience, and appropriately applying learning to new situations.

+ Process and results-oriented, motivated to keep projects moving ahead by identifying obstacles to management

+ Ability to comply with company policies, including but not limited to punctuality/attendance, workplace safety, and project a favorable image of the company

+ Available to work nights, weekends, and overtime

+ Must be able to pass the Company’s internal presentation certification within thirty days of employment

+ **Bilingual is a plus**

Compensation:

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Benefits:

Medical* Dental* Vision* Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution Sick Leave* Short-Term Disability Life Insurance Accidental Death or Dismemberment Insurance* Dependent Life Insurance* SCI 401(k) Retirement Savings Plan with Company match* Employee Assistance Program.

\#SCI

Postal Code: 79936

Category (Portal Searching): Sales

Job Location: US-TX - El Paso

Job Profile ID: S00131

Time Type: Full time

Location Name: Funeraria Del Angel-Martin East