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Summary This position is located in the Out-Processing Section, Materials Control and Analysis Division, Office, Assistant Register & Dir Operations, Copyright Office. The position description number for this position is 333288. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. The incumbent of this position will work a flextime work schedule. Responsibilities The Materials Control and Analysis Division is responsible for the intake and initial processing of service requests and other requests arriving by mail, processing of fees, maintenance of deposit accounts. and out-processing of completed requests. In-Processing staff creates the service request tracking record in the eCO system, scanning registration materials, marking, tagging and forwarding deposits, placing scanned materials in temporary storage and forwarding unscanned materials for further processing. The Out-Processing Section delivers in-processed service requests to their appropriate destinations. The section is responsible for resolving issues regarding unidentified receipts, incomplete filings and materials arriving in damaged condition. It responds to inquiries regarding in-process requests and locates in-process materials as needed for inter-divisional purposes. The section also manages the printing and preparation for mailing of certificates and outgoing correspondence. The position is Section Head of the Out-Processing Section. The position is responsible for managing two units within the Out- Processing Section and provides advice, guidance, administrative and technical supervision to the section. The position reports to the Division Chief. and is also responsible for ensuring proper handling and security of Library and Copyright Office materials. The incumbent supervises a group of employees performing work at the GS-09 (GS-5, 7, 9 and GS-11 supervisors level. Provides administrative and technical supervision necessary for accomplishing the work of the section. Plans, directs. and coordinates short- and long-range activities of the section. Performs the administrative and management functions relative to the staff supervised. Establishes guidelines and performance expectations for staff members which are clearly communicated through the formal employee performance appraisal system. Observes workers' performance; demonstrates and conducts work performance critiques. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances. Develops work improvement plans, recommending personnel actions as necessary. Provides advice and counsel to workers related to work and administrative matters. Effects disciplinary measures as appropriate to the authority delegated in this area. Reviews and approves or disapproves leave requests. Ensures staff are trained in accomplishing their tasks, answering questions and following up to ensure that the work is done accurately and in a timely manner. Reviews section procedures, recommending changes to the division chief, as appropriate, to improve efficiency and effectiveness of section operations. Provides information and advice to upper-level management on trends, problems, workload, and other conditions that affect the position's area of responsibility. The incumbent ensures that approved changes are put into effect after appropriate documentation and provides guidance to subordinate employees to implement the changes. Resolves technical work problems and otherwise exercises technical direction through the section supervisors. Provides guidance to the section supervisors in recommending the assignment of Congressional, Librarian, and General Counsel search requests. Follows-up with section supervisors to ensure requests are handled promptly. May handle sensitive matters such as investigations. These may include the loss of registration deposit copies such as cassettes, pornographic material, videotapes, etc. Keeps accurate records for all work received and processed within the assigned areas. This is a supervisory, non-bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement. Requirements Conditions of Employment The Supervisor leads his/her staff toward meeting the Library’s vision, mission, and goals by acting decisively, leveraging diversity and inclusiveness, demonstrating flexibility and resilience, fostering continuous improvement and innovation, and fostering integrity and honesty. To view the Library’s Supervisory Core Competencies click the following link: Supervisor Core Competencies. Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment. Qualifications Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Ability to supervise and/or lead and develop a diverse workforce. ** Ability to organize, direct, plan and review the work of staff members.** Ability to communicate and collaboratively interact with others. ** Ability to search and analyze copyright files and databases using knowledge of the registration procedures. Ability to communicate in writing. Ability to communicate effectively other than in writing. Education Additional Information Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade. The Library of Congress is an equal opportunity employer. Applicants must submit a complete application package that is received by the closing date of this announcement. Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see: Vetting Process This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email [email protected]. The decision on granting reasonable accommodation will be determined on a case-by-case basis. Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant’s college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of Equal Employment Opportunity at 202-707-6024 or email [email protected]. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM. The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement. Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. Probationary periods served at other Federal agencies do not count toward this requirement. The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit. A “Not to Exceed" (NTE) status is used to identify an appointment with a specific ending date. However, the Library has the right to separate a NTE employee at any time due to either performance issues or budget constraints. Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.