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Our Mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

Day to Day

+ Provide high quality, fan-generating service and leads for all assigned accounts.

+ Accountable for book of business, account management, operations, and KPI achievement.

+ Ensure customer success is the goal for all assigned accounts and increase customer satisfaction.

+ Contribute to the overall success of the team, the territory/segment, and Indeed Japan.

+ Drive customers to success by purposefully participating in their success through sales collaboration.

+ Collaborate with a manager, a team lead and senior client success specialists to achieve team goals and contribute to results.

+ Mentor new hires as requested.

Responsibilities

+ Provide recommendations on account operations to achieve results: set appropriate metrics (cost effectiveness, conversions, volume)

+ Read operational data and provide solutions to operational issues as they relate to the client's recruitment challenges.

+ Collaborate with a manager, a team lead and senior client success specialists to contribute and contribute performance to achieve team goals.

+ Communicate and collaborate proactively with sales and other departments to exceed customer expectations, set goals, and resolve recruitment issues.

+ Share case studies, contribute to team initiatives, and cover for absent teammates.

+ Proactively understand and contribute to team goals, cooperate with other departments to ensure customer success.

+ Propose and communicate measures and initiatives for account success.

+ Achieve personal account goals and KPIs.

+ Partner with sales to achieve results, plan for customer success, and address and prevent problems.

Skills/Competencies

+ Data Proficiency: Quickly analyze operational data and identify anomalies.

+ Unbiased Decision-Making: Formulate hypotheses based on data, maintaining an unbiased perspective.

+ Risk Prevention: Proactively assess and manage accounts in sales partnership to enhance effectiveness and results.

+ Motivational Skills: Understand client issues, identify problems, and partner internally for solutions.

+ Adaptability: Overcome obstacles and drive change while taking ownership.

+ Perseverance: Never give up, persistently think through and execute tasks.

+ Continuous Learning and Leadership: Prioritize ongoing self-improvement and show the initiative to explore new markets.

Salary Range Transparency

NYC Metro Area 27.94 - 36.00 USD per hour

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 12 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at https://www.indeed.com/careers/benefits!

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an Equal Employment and Affirmative Action employer seeking to create a welcoming and inclusive environment. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other non-merit based or legally protected grounds.

Indeed is dedicated to providing reasonable accommodations to qualified individuals with known disabilities to participate in the employment application process. To learn more about requesting an accommodation, please visit https://www.indeed.com/careers/accommodations. In the request for an accommodation, please inform us of the nature of your request and your contact information. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

For more information about our commitment to equal opportunity/affirmative action, please visit our ESG home page (https://www.indeed.com/esg?co=US).

Indeed’s Employee Recruiting Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal , we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs .

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