• On-Site Instructor/Designer

    BLN24 (Mclean, VA)


    Instructor/Designer

    Overview:

    Serve as a key instructional resource under the USPTO’s Information Technology Resource Provider (ITRP) program, responsible for delivering high-quality, Section 508-compliant training and real-time support to Patent Examiners and staff on USPTO automation tools, desktop applications, and workflow systems.

    Key Responsibilities:

    + Deliver classroom, virtual, and one-on-one instruction using USPTO platforms including PE2E, Microsoft Office, MS Teams, and WebEx.

    + Provide helpdesk/chatroom support, live consultation, and “hotline” assistance on USPTO custom software and commercial tools.

    + Conduct needs-based training sessions on patent production pipeline processes and other mission-critical functions.

    + Support new examiner onboarding, continuing staff education, and remote learning engagement.

    + Maintain training databases (MS Access-based GUIs), schedule sessions, track attendance, and log instructional activities.

    + Participate in mock instruction sessions and receive approval before facilitating USPTO sessions.

    Required Qualifications:

    + Prior experience training within the USPTO environment, particularly in Patent IT systems.

    + Demonstrated proficiency in teaching complex software applications.

    + Familiarity with Section 508 accessibility and USPTO brand/style guidelines.

    + Excellent verbal communication and troubleshooting skills.

    + Ability to support concurrent classes and backup instruction roles.

    Education:

    + Minimum: Bachelor’s degree (preferred in Education, Instructional Technology, Computer Science, or related field)

    + Preferred: Master’s degree in a related discipline

    Experience:

    + Instructor/Trainer I: Minimum 2 years of experience in IT training, adult education, or technical instruction

    + Instructor/Trainer II: Minimum 5 years of experience in IT training, adult education, or technical instruction

    + Instructor/Trainer III: 8+ years of progressive experience, including USPTO systems, software training, and classroom/virtual delivery

    + Must demonstrate previous USPTO experience or direct support of federal patent workflow systems like PE2E

     

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