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HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

About the Role:

Are you passionate about Identity & Access Management and looking to elevate your career in a dynamic, fast-paced environment? HTC is seeking a Senior SailPoint Engineer to join our global Identity & Access Management (IAM) team. In this role, you will be a key player in maintaining and enhancing the reliability, scalability, and performance of our SailPoint IdentityNow/IdentityIQ platform.

You’ll be responsible for L1, L2, and L3 production support, troubleshooting complex issues, and working closely with cross-functional teams across our onshore-offshore delivery model. If you thrive on solving tough technical challenges, improving systems, and delivering enterprise-grade solutions, we want to hear from you.

Key Responsibilities:

+ Provide full-spectrum (L1/L2/L3) support for the SailPoint Identity Platform (IdentityIQ).

+ Proactively monitor system health, performance, and availability.

+ Troubleshoot, resolve, and document incidents, service requests, and complex production issues.

+ Perform root cause analysis and lead efforts to optimize workflows and system configurations.

+ Support onboarding of applications, integrations, and identity connectors.

+ Handle upgrades, patch management, and system performance tuning.

+ Ensure compliance with IT security standards and industry best practices.

+ Collaborate with business and technical teams to enhance platform capabilities.

+ Mentor junior team members and contribute to knowledge-sharing initiatives.

Required Qualifications:

+ Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related field.

+ Minimum 5 years of hands-on experience in supporting SailPoint IdentityIQ in production environments.

+ Strong understanding of identity lifecycle management, role-based access control (RBAC), and access certifications.

+ Experience with system integration, application onboarding, custom rule creation, and workflow configuration.

+ Strong problem-solving skills with the ability to triage and resolve issues under pressure.

+ Excellent communication and interpersonal skills – both written and verbal.

+ Ability to work independently as well as in a global team setting.

Preferred Skills:

+ SailPoint certification(s) a strong plus.

+ Familiarity with scripting languages such as BeanShell, Java, PowerShell, or Python.

+ Knowledge of ITIL processes and Agile/Scrum methodologies.

+ Experience working with global teams in a 24x7 support model.

Why Join HTC?

+ Competitive compensation and benefits package.

+ Work with cutting-edge IAM technologies and enterprise platforms.

+ Collaborative culture with a strong focus on innovation and growth.

+ Opportunities for professional development and certification support.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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