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HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Skills Required:

+ Support a multi-shift operation in a manufacturing plant.

+ Must be able to work on-site with flexible hours in support of a multi-shift operation and support weekend production when necessary.

+ Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.

+ Interface with corporate IT and business owners to prioritize improvement efforts.

+ Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.

+ Focus on the integration / long-term maintenance of applications and hardware.

+ Assist site IT manager with managing assignments and workload.

+ Develop, maintain, and share, accurate support documentation.

+ Support of local network equipment in a Cisco-based environment.

+ Support of local servers across both physical and virtual environments in a Windows and Linux-based ecosystem.

+ Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android-based equipment.

Skills Preferred:

+ A strong desire to learn manufacturing operations and business practices from an IT perspective is required.

+ Broad business and manufacturing perspective is helpful.

+ Understanding of computer-based tools, computing infrastructure and interest in processes that support manufacturing is core.

+ A willingness to work in a high-pressure production environment and flexible working shifts is a foundation in this space.

+ A willingness to learn, adapt and embrace new technologies is key.

Experience Required: The successful candidate will have or be willing to quickly learn the following items:

+ Experience with Server administration; Windows (2016+) and/or Linux

+ Familiar with Cisco routers and switches including basic staging, troubleshooting and cable installation.

+ Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation.

+ Knowledge of Windows server and Windows Active Directory/ADFS

+ Experience with VM servers (vSphere).

+ Experience with Android and iOS, iPhones, iPads.

+ Experience with Office365.

+ Experience with SharePoint.

+ Experience with Office automation, Windows, PC’s & Printers

+ Experience with handheld scanners and imagers.

+ Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.), but not required.

+ PowerShell scripting is desired, but not required.

Experience Preferred: The successful candidate should have the following qualifications:

+ Strong written and verbal communication skills

+ Ability to multi-task; manage multiple tasks/projects

+ Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances

+ Ability to communicate effectively with business users and IT professionals including globally distributed teams.

+ The ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups, including globally distributed teams. Including the ability to adjust communications appropriately for the audience across all levels of management and knowledge.

+ Motivated self-starter

+ Identifying, investigating & solving problems without supervision

+ Candidate must be reliable, dependable, and punctual.

+ Candidate must be able to lift 50 lbs. and be able to walk 1-2 miles per shift.

+ Manufacturing experience is preferred, but not required.

Education Required:

+ High School Graduate

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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