• Guest Service Ambassador

    Access Dubuque (Dubuque, IA)


    Guest Service Ambassador

    Diamond Jo Casino

    1 Positions

    ID: 66674

    Posted On 04/25/2025

     

    Job Overview

     

    Through direct contact, direct mail, telemarketing, and written correspondence, encourage customer retention and loyalty. Recruit new memberships for the Players' Club, increase rated play, and attend to guests' needs. Circulate on the casino floor assisting guests with questions and requests.

     

    + Circulate on the casino floor and assist customers with requests and questions.

    + Provide excellent customer service and promote Players’ Club benefits and events.

    + Recruit new customers and enhance current customer relationships through various methods such as direct mail, telemarketing, and written correspondence.

    + Instruct customers on the Players’ Club point system, awarding prizes and proper use of the club card.

    + Assist Casino and Slot Hosts with Player development efforts and events

    Qualifications

    + Must be at least 21 years of age.

    + High school diploma or GED.

    + One to two years experience in customer service.

    + Must have excellent oral and written skills and exceptional customer service and interpersonal skills.

    + Must be flexible in work schedule.

    + Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.

    + Must be able to obtain/maintain any necessary certifications and/or licenses.

     

    Primary Contact

     

    11770

     

    Cortney Kirk

     

    Human Resources Representative, Human Resources

     

    563-690-4780

     

    Phone

     

    Phone

     

    Phone

     

    563-690-4872

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    True

    Job Details

    Location

     

    Dubuque, IA

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Benefits

     

    Health Insurance

     

    Dental Insurance

     

    Vision Insurance

     

    Life Insurance

     

    Retirement Plan

     

    PTO (Paid Time Off)

    Qualifications

    Experience

    1-2 Years

     

    Company ID

     

    13

     

    Job REQ #

    \# Positions

    1

     

    Start Date

     

    20250425

     

    End Date

     

    20250630

     

    Featured Job

     

    0

     

    TH Ad

     

    0

     

    TH Comments

     

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    Share this Job

     

    Diamond Jo Casino

     

    About the Company

     

    Diamond Jo offers many perks for its team members, including a free meal during their shift, a holiday gift check and children's party, an annual picnic, discounted show tickets in the Mississippi Moon Bar and team member appreciation events throughout the year… just to name a few.

     

    Situated in the historic Port of Dubuque, Diamond Jo Casino is an entertainment destination not to be missed! We offer a high-energy casino with nearly 1,000 slots, 20 table games, more than 200 nights of live entertainment each year at the Mississippi Moon Bar, a state-of-the-art bowling center and five restaurants.

     

    Boyd Gaming is one of the leading companies in the gaming industry, but we've kept the culture and feel of a family-owned business, something that makes our Company a special place to work. Of course, few family-owned businesses can offer you the chance to work in an environment of exhilarating casino action, chart-topping entertainment, award-winning restaurants, beautiful environments, and plenty of recreational pursuits. At Boyd Gaming, our business is making sure our customers have fun. Further information about our company as well as our job openings can be found at: http://www.boydcareers.com/