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Description

**The Director – Maintenance Operations and Planning** **Technology** will be responsible for leading a team that will drive the modernization, development, execution, and operational support of the product portfolio supporting our Tech Ops Maintenance Operations and Planning & OSV teams. This role must establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with the business. They will collaborate closely with cross-functional stakeholders to identify opportunities, develop solutions, and deliver results that enhance operational efficiency and improve overall business performance. This role will focus primarily on the technology areas supporting Maintenance Operations (which includes Line and Heavy Mx Execution), Planning (which includes Line and Heavy Mx), Heavy Mx OSV and GSE/Facilities areas of Tech Ops.

Job Overview and Responsibilities:

• Develop a multi-year application development strategy that aligns with corporate and IT related goals and vision, adapts strategy as technology and business needs evolve. Stay abreast of business strategy, goals, objectives, and operational performance.

• Understand and provide recommendations for improvement of Business Processes by applying existing IT capabilities, identifying improvements to existing IT capabilities, and defining new strategic IT capabilities. Act as the point of contact and facilitate the work request demand and prioritization process. Advance, assist, and follow through on the resolution of issues related to the delivery of technology solutions. Communicate strategy, goals, and measurable components to senior IT and Business leadership to drive success and accountability across the organization.

• Establish and maintain strong business relationships with both senior and operating level business leaders to ensure effective delivery of business deliverables and technology solutions. Educate business partners on roles, responsibilities, processes, and work required to ensure effective delivery of new technology solutions.

• Lead and oversee projects to ensure delivery of work requests and projects are within committed budget, on schedule, and the quality of individual projects meets the overall department performance goals. Aligning with business partners on delivery success criteria and ensuring technology solutions follow architectural standards. Provide cost estimates and business case updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review.

• Identify needs, secure commitments, and monitor progress of tasks from internal and external service provider teams. Successfully integrate project and program initiatives with other software applications. Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions.

• Guide teams in designing, building, testing, and deploying changes to existing software. Ensure adherence to code scanning and other security protocols are adhered to during releases. Oversee the application admin team assigned to financial applications.

• Application Transformation - Transform Tech Ops applications by leveraging cloud capabilities Remaining informed of new technologies and/or business processes and incorporating those technologies to improve the productivity of the applications staff and software systems' maintainability.

• Empower, coach, and develop team members. Establish department and individual’s goals including performance reviews and career and performance plans. Responsible for developing and maintaining an overall sourcing plan which includes creative sourcing options and alternatives to ensure supply capacities meet work demand, role and skills required and cost objectives. Assess and recommend improvements to the organization structure, roles, and responsibilities.

This position is Hybrid to either Chicago or Houston.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's Degree; Computer Science or related field.

• 9+ years of proven experience.

• 5+ years of management experience in an IT or leadership-related role.

• Deep understanding of software development methodologies (e.g., Agile, Scrum, Waterfall)

• Proficiency in multiple programming languages and frameworks.

• Knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud)

• Experience with database management systems and data architecture.

• Proven track record of leading and managing large-scale IT projects.

• Strong team management and mentoring skills.

• Ability to develop and implement IT strategies aligned with business goals.

• Experience in resource allocation and budget management.

• Understanding of business processes and their integration with IT systems.

• Ability to translate business requirements into technical solutions.

• Experience in vendor management and contract negotiation.

• Excellent verbal and written communication skills.

• Ability to present complex technical information to non-technical stakeholders.

• Experience with cloud delivery.

• Experience with REACT, HTML, JavaScript, .net, and document databases required.

What will help you propel from the pack (Preferred Qualifications):

• Experience in custom application development delivery on large scale projects/programs.

• Experience using and applying Agile and Lean principles to improve IT operations.

• MRO IT application experience, to include SaaS experience with large MRO providers (IFS, Ultramain, SAP) and/or application custom development.

• IT Experience in an airline is a plus.

• Experience with cloud delivery.

The base pay range for this role is $171,475.00 to $233,640.00.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.