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Summary:

Every day, people come to Meta to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta’s Global Operations team exists to help them. Integrity Operations is a team within Meta’s Global Operations Organization that is focused on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms.The Actor Integrity team within Integrity Operations works on improving the support experience for different Meta products - from content like videos and photos to communities like Groups and Pages. The team focuses on ideating, testing and implementing process improvements that enable us to prevent bad experiences for the Meta community by efficiently reviewing these products at scale and ensuring the review is accurate and achieves the best outcome for the community. If you like helping people, Integrity Operations is for you.This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. I.e. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.

Required Skills:

Project Manager, Actor Integrity Operations Responsibilities:

1. Own, develop, execute and manage integrity support strategies for Meta products with Product, Engineering, Operations and Policy teams

2. Analyze complex support flows and provide recommendations for process, policy, and product improvements to develop or improve scalable solutions

3. Investigative reviews of complex documentation to drive quality, accuracy and automation opportunities

4. Apply quantitative skills and incorporate qualitative insights to inform and influence strategy for Integrity Operations

5. Conduct Root Cause Analysis and investigations followed by delivery of insights and recommendations to cross-functional partners

6. Track and analyze key operational metrics and ensure Key Performance Indicators/service goals are met

7. Work with cross-functional partners to improve the community support experience on our existing suite of products

8. Partner with regional teams to assess the effectiveness of scaled solutions supporting Meta’s global user base

9. Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems

10. Support end-to-end management of large-scale, transformative programs including supporting a broad scope of projects therein

Minimum Qualifications:

Minimum Qualifications:

11. 3+ years of experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team

12. Experience leading process improvement projects across an evolving and cross-functional landscape

13. 3+ years of experience initiating and driving projects to completion

14. Track record of investigations and Root Cause Analysis

15. Experience working in, communicating with, and leading global cross-functional project teams

16. Demonstrated experience navigating ambiguity and achieving outcomes in time-sensitive environments

Preferred Qualifications:

Preferred Qualifications:

17. Bachelor's degree

18. 3+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools to evaluate operational health and identify areas of improvement

19. Experience working in a technology company or consulting firm

Public Compensation:

$93,000/year to $136,000/year + bonus + equity + benefits

**Industry:** Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].