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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This position is within the American Airlines Credit Union. The role is responsible for supporting the strategic growth and performance of the Credit Union’s checking account products and is critical in ensuring product offerings remain competitive as well as align with member needs and support organizational growth objectives. The analyst will leverage data, market insights, and internal/external partnerships to drive checking product growth, adoption, engagement. In addition, the role will oversee relationships with key third-party vendors supporting checking account features and manage ancillary services to ensure an optimal member experience and strong operational performance.

What you'll do

+ Monitor and analyze performance metrics for checking account products, including member engagement, product adoption, and transaction activity

+ Identify and evaluate opportunities to enhance checking account features, ancillary services (e.g., overdraft protection, debit card rewards), and digital capabilities

+ Collaborate with Marketing to plan and execute campaigns that grow checking product usage, deepen member engagement, and increase interchange revenue

+ Support development and maintenance of dashboards, scorecards, and reporting tools to track product performance and measure impact of initiatives

+ Conduct data-driven analysis of member behavior, transaction patterns, and product usage to inform growth strategies

+ Lead or support management of vendor relationships related to checking account services, ensuring vendor performance aligns with contractual obligations and service expectations

+ Coordinate with internal teams and vendors to evaluate, implement, or improve third-party solutions that enhance the checking account experience

+ Conduct industry and competitive research to benchmark product offerings and maintain market relevance

+ Collaborate with stakeholders to develop and assess the impact of product changes or enhancements

+ Prepare and present findings, insights, and recommendations to management and other stakeholders

+ Perform other duties, as assigned

+ The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

+ High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

+ Bachelor’s degree in Business, Finance, Marketing, Analytics, or a related field

+ Two to five years of experience in product analysis, retail banking, or financial servicesKnowledge of checking account products, debit card usage, and interchange revenue

Skills, Licenses & Certifications

+ Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

+ Knowledge of the Credit Union’s systems and SQL preferred

+ Knowledge and experience offering, evaluating and designing financial institution products and services

+ Experience reviewing and analyzing product and channel delivery is a plus

+ Ability to be self-directed and comfortable with accepting ownership, responsibility and accountability of functional obligations

+ Ability to exercise creative problem solving skills

+ Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team

+ Ability to interact professionally with all levels of management and staff

+ Ability to self-motivate with strong organizational and analytical skills and capacity for attention to detail

+ Ability to effectively communicate both verbally and written

+ Ability to work independently and with minimal supervision

+ Ability to maintain satisfactory performance and attendance

+ Ability to pass American Airlines and Credit Union pre-hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.