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Administrator, Systems Operator (SA)

Position Profile

The **Systems Operator – Digital Automation** plays a critical role in ensuring seamless operation and support of advanced automation systems within designated Service Advantage Partner locations. This position involves hands-on operation and maintenance of robotic, automated, and technology-driven systems at customer sites, typically within a specific geographic area. The Systems Operator will oversee **Modular Control Systems** , **Partner Structure** , and **client systems** , ensuring operational efficiency, optimal performance, and proactive issue resolution in accordance with Standard Operating Procedures.

Primary Responsibilities

+ Operate and maintain **automated systems, robotic technologies, 3D printing stations, and workstation solutions** .

+ Oversee **software-based control systems, electrical and mechanical structures** for operational efficiency.

+ Utilize **electro-mechanical expertise** with proficiency in **Linux and command-line functions** to support client systems.

+ Ensure **high-level system performance** , troubleshooting issues, and implementing solutions to optimize uptime.

+ Conduct **system software updates** and configurations in alignment with client technical instructions.

+ Analyze **system performance data** , applying methodical approaches for decision-making and problem-solving.

+ Perform **diagnostics, installations, mapping, induction, removal, configuration testing, and commissioning** of automation systems.

+ Engage in **direct communications** with vendor partners to ensure seamless integration and issue resolution.

+ Maintain **technical documentation** , review site operations, and update records regularly.

+ Drive **process improvements** to enhance operational excellence and team efficiency.

+ Provide additional **technical support** as required by the Partner team.

Qualifications & Skills

Minimum Requirements:

+ Associate degree or **equivalent training** in **Robotics, Mechanical, Mechatronics, or Electrical** fields.

+ Expertise in **automated systems, software-based controls, and electro-mechanical technologies** .

+ Strong **Linux, Java, XML, SQL, and database administration** skills.

+ Experience working with **Programmable Logic Controllers (PLCs)** and **industrial PC systems** .

+ Excellent analytical skills, with the ability to **collect and interpret data for decision-making** .

+ Ability to **multi-task, prioritize workloads, and work independently in dynamic environments** .

Preferred Qualifications:

+ Degree in **Robotics, Mechanical, Electronics** , or a related field.

+ Strong **problem-solving skills** , with proficiency in **troubleshooting complex automated systems** .

+ Physical capability to **stand for extended periods** and **lift objects up to 50 lbs** .

+ Effective **verbal and written communication** skills for collaboration with teams, vendors, and stakeholders.

+ Self-motivated, **customer-focused** , and committed to driving **team success** .

Work Environment & Physical Demands

+ Position operates within a **warehouse setting** , requiring **technical equipment handling** .

+ May require **variable shifts and overtime** to align with operational needs.

+ Regular use of **laptop, client testing equipment** , and system monitoring tools.

+ Physical activity includes **stooping, bending, kneeling** , and lifting equipment as needed.

+ **Travel may be required** for training or vendor-specific technical support sessions.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.