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Description

The Patient Navigator Lead acts as the team lead for practice support staff responsible for a variety of tasks, including appointment scheduling, test/procedure scheduling, insurance eligibility and authorization management, responding to patient calls, appointment reminders, surgery scheduling, faculty travel and meeting coordination, maintaining clinical trial-related correspondence, processing charge documents, and supporting other patient practice needs. Supervisory duties include assisting with work assignments and coverage, coordinating training, helping with recruitment efforts for new staff, providing performance feedback, identifying opportunities for improving operational efficiency and customer service, and supporting the development and implementation of improvement action plans.

In addition, the Patient Navigator Lead is primarily responsible for managing surgery scheduling, ensuring patients receive pre- and post-operative educational materials, and coordinating with other team members to secure insurance authorizations as needed. The role requires extensive knowledge of UCLA Health's processes and resources to effectively facilitate patient care and enhance the patient experience. The lead also serves as an advocate for customer service across all aspects of patient care, working within a team to provide communication support for patients, families, physicians, and clinic staff. The goal is to optimize patient flow, minimize wait times, and ensure high levels of patient satisfaction within the Gynecologic Oncology clinics.

Salary Range: $30.56 - $60.82 Hourly

Qualifications

Required:

+ General knowledge of disease processes and patient treatment modalities. Knowledge and understanding of medical terminology.

+ Knowledge of office procedures including scheduling of procedures, phone procedures and maintaining appointment calendar.

+ Minimum of 5 years experience in patient care coordination role, preferably within OB/GYN.

+ Skill in performing tasks with frequent interruption and/or distractions.

+ Ability to establish and maintain cooperative working relationships with physicians, residents, research associates, fellows, students and staff, as well as officials within the university and outside agencies. Demonstrate tact and diplomacy, and ability to maintain confidentiality.

+ Skill in setting priorities which accurately reflect relative importance of job responsibilities.

+ Demonstrated ability to supervise employees, including selection, training, work assignment, performance review, providing constructive feedback.

+ Ability to appropriately and professionally convey information regarding patient care to the patient and family.

+ Demonstrated knowledge of scientific terminology. Working knowledge of laboratory practices and procedures. Skill in communicating with technical personnel.

+ Experience with varied computer hardware and software with proficiency in operating word processing, dictation and transcription equipment.

+ Knowledge of medical center procedures and EPIC/CareConnect system to schedule patients, obtain patient treatment and laboratory information.

+ Knowledge of insurance companies admission procedures and policies to inform physicians, staff and patients and complete pre-authorization requirements.

+ Knowledge of coding systems including ICD-9 and CPT codes for billing purposes.

+ Skill in performing basic bookkeeping transactions such as debiting, crediting and preparing deposit slips as required.

+ Writing skills to compose and edit logical, detailed, comprehensive and grammatically correct correspondence.

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