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Hotel:

Norfolk Sheraton

777 Waterside Drive

Norfolk, VA 23510

Front Office Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

+ **Career Growth & Learning** – 40% of our management hires are internal promotions!

+ **Invest in Your Future** – 401(k) plan with company match.

+ **Comprehensive Health Coverag** **e** – Medical, dental, and vision insurance options.

+ **Paid Time Off & Vacation** – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations

+ **Perks That Fit Your Life** – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.

+ **Purpose & Impact** – Make a difference through Atrium’s community service and volunteer programs.

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**Salary** : $60K-$70K

What You Will Do!

Guest Experience Champion:

Create a best-in-class experience by engaging with guests, anticipating their needs, and resolving concerns—ensuring satisfaction and loyalty.

Team Leader:

Lead the Front Office team by setting clear expectations, coaching for success, and managing performance with fairness and accountability.

Operations Pro:

Ensure daily front office procedures follow brand and Atrium SOPs, coordinating effectively with other departments for smooth service delivery.

Efficiency Driver:

Implement and recommend process improvements to boost service quality and operational efficiency.

Cost Controller:

Manage department labor and supply expenses while evaluating revenue-driving initiatives to meet financial goals.

What We’re Looking For

Experience:

Minimum 2 years in hospitality/front desk experience

Minimum 2 years in a supervisory role

Technology:

Basic computer skills including Microsoft Word, Excel, Outlook, PowerPoint, and Teams

Physical Requirements:

Able to lift up to 50 lbs occasionally and 10 lbs regularly

Able to stand/walk for long period.

Leadership Expectations

**Accountable Achiever:** Drive consistent results while owning departmental performance

**Agile Thinker:** Adapt to changing guest needs and evolving business priorities

**Talent Curator:** Mentor your team with passion and a growth mindset

**Transparent Leader:** Communicate clearly and lead with integrity

**Leading with SPIRIT:** Exemplify Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork

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_Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!