"Alerted.org

Description

As the Voice of Seller (VoS) PMM within the Strategic Account Services (SAS) team, you will be instrumental in transforming how we understand and serve our third-party (3P) seller community.

You will be the end-to-end owner of the SAS quarterly program satisfaction survey, our primary pulse-check and benchmarking mechanism for seller sentiment trends. This ownership extends from initial survey design through execution, analysis, and the development of strategic recommendations that shape our program's evolution. The role requires a blend of analytical rigor and strategic thinking to translate data sets into clear, actionable insights.

As a dual-facing position, you'll serve as the bridge between our external seller community and internal category management teams. This requires exceptional stakeholder management skills and the ability to navigate organizational dynamics while maintaining a seller-first mindset. You'll be responsible for establishing and maintaining feedback loops that ensure seller voices are not just heard but actively integrated into our program strategy and execution.

Working within a VoS central support team, you'll identify emerging trends, anticipate seller needs, and proactively identify areas of improvement to enhance seller satisfaction. Success in this position means turning insights into action through effective collaboration, influence, and change management across the organization.

A day in the life

Your typical day varies depending on where we are in the quarterly survey cycle. Post survey close the focus would be reviewing the latest seller feedback data to analyze trends and patterns, particularly focusing on emerging issues that need immediate attention. Working closely with our category management and support teams, you would translate these insights into actionable recommendations and data-driven narratives for leadership about seller pain points and potential solutions. Or you may spend your time refining our survey methodology, drafting and sending the survey, tracking responses, and ensuring our closed-loop feedback system is functioning effectively.

About the team

The Voice of Seller (VoS) team serves as the central hub for capturing, analyzing, and disseminating seller feedback across the SAS account management organization. We design and implement comprehensive feedback collection mechanisms, from surveys to listening programs, ensuring a holistic understanding of seller sentiment and needs. Our team transforms raw data into actionable insights, driving strategic improvements to the SAS seller experience and advocating for seller-centric decision-making.

Basic Qualifications

- 6+ years of professional non-internship marketing experience

- Experience using data and metrics to drive improvements

- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)

- Experience building, executing and scaling cross-functional marketing programs

- Experience creating and managing complex, cross-team project plans

- Experience presenting metrics and progress to goal to senior leadership

Preferred Qualifications

- Experience with customer segmentation, profiling, and targeting

- Experience in marketing or marketing research

- Experience in e-commerce or marketplace environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.