• Customer Service Group Lead

    ManpowerGroup (Fort Lauderdale, FL)


    Work From Home - Customer Service Lead Opportunity!

     

    Our client, in the Industrial Manufacturing Industry is seeking a **Customer Service Lead** to join their team. As a Customer Service Lead you will be responsible for leading customer service and ensuring the deliver high quality customer service and order management. **The ideal candidate will have prior experience in a Leadership position, strong Customer Service focused skills, and Efficiency.**

     

    Job Title: Customer Service Lead

     

    Pay Range: $62 - $70K annually w/bonus earning potential

     

    What’s the Job?

     

    + Respond to customer inquires by phone, email, or chat in a courteous and professional manner.

    + Provide accurate product or service information, address any questions or concerns.

    + Resolve escalated customer complaints and issues in a timely and professional manner.

    + Analyze customer feedback and identify opportunities for improvement.

    + Track key performance indictors (KPIs0 for customer satisfaction.

    + Order Management - process order, changes, and cancellations. Track and update customers on status of their orders and requests. Monitor shipping conditions and routing for accuracy.

     

    What’s Needed?

     

    + Bachelor Degree in relevant field.

    + Proven experience in customer service role.

    + Strong communication: verbal and written.

    + Ability to handle difficult customer interactions with professionalism and empathy.

    + Strong understanding or order management systems and ERP software (e.g., SAP).

    + Proficient with MS Excel and MS Outlook.

    + Prior leadership or supervisory experience preferred.

     

    What’s in it for me?

     

    + Healthcare benefits

    + PTO

    + 401K

     

    If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.